Get face-to-face help and advice

The Customer Contact Centre offers a range of public services under one roof, in a friendly environment. We have specially trained staff on hand to provide information, help and advice on a range of services.
  Contact Carlisle City Council

Before you visit us

It may be quicker and easier to use our website to:

Register for MyAccount to manage your Council Tax, Housing Benefit or housing rents online - making payments, changing your details and more.


Please note the Civic Centre will be closed on Monday 1st of May for the Bank Holiday.


Disabled access

A disabled entrance and parking is available at the Civic Centre.

How to find us

Click on the map marker below to get directions.

Please note due to the flooding of December 2015 The Customer Contact Centre is currently located in temporary accommodation and can be accessed from the Civic Centre park

Contact Information
  • : Carlisle City Council Civic Centre, Carlisle, Cumbria, CA3 8QG
  • : 01228 817200
  • : [email protected]
Opening Hours

Opening times for our face to face and telephone support


9am - 5pm


9am - 5pm


9am - 5pm


9am - 5pm


9am - 4pm





This A to Z of services list provides links to service pages alphabetically