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Monday , November , 20 2017

Frequently Asked Questions

If you cannot find the information you want in our service pages, you may be able to find it on this main FAQ page.
After looking at the statistics of how users browse our site we have now focused on the most used services as priority, many hundreds of information pages on our site that were accessed rarely or sometimes not at all have now been removed to de-clutter and make our site easier to use.

However we still accept that some information is desirable to help our users better understand aspects of how Carlisle City Council services work, so we provide FAQ lists on most our section landing pages.
All FAQs including any FAQ that does not fit in any of our our site sections are accessible here in the master FAQ page.

Master FAQ ( select a category or search for answers )

View information for residents who are homeless

If you think you are in danger of losing your home, please complete our online enquiry form below, e-mail: [email protected] or call 01228 817079. Alternatively, you can visit us at the Civic Centre from Monday to Friday, 10:00 am to 12 noon and 1:00 pm to 3:30 pm (except for Bank Holidays).

We will try to help you keep your home

  • by talking to your landlord
  • by arranging mediation or support
  • or look at other ways of helping you

If all else fails and you have no where to stay and are in priority need group, then Carlisle City Council will provide temporary hostel accommodation until your application can be assessed and a decision reached on your homeless application.

This A to Z of services list provides links to service pages alphabetically