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Tuesday , November , 21 2017

Frequently Asked Questions

If you cannot find the information you want in our service pages, you may be able to find it on this main FAQ page.
After looking at the statistics of how users browse our site we have now focused on the most used services as priority, many hundreds of information pages on our site that were accessed rarely or sometimes not at all have now been removed to de-clutter and make our site easier to use.

However we still accept that some information is desirable to help our users better understand aspects of how Carlisle City Council services work, so we provide FAQ lists on most our section landing pages.
All FAQs including any FAQ that does not fit in any of our our site sections are accessible here in the master FAQ page.

Master FAQ ( select a category or search for answers )

How will Local Housing Allowance be paid?

How will Local Housing Allowance be paid?

In most cases we will pay Local Housing Allowance directly to you. You cannot choose to have your Local Housing Allowance paid directly to your landlord. If your landlord agrees to reduce the rent to the Local Housing Allowance rate, we may pay your rent direct to him by BACS.

In some exceptional cases we may decide to pay your Local Housing Allowance directly to your landlord. We have to consider your individual circumstances and be satisfied that you are unable to manage your finances. Our safeguard policy sets out the rules for when we may pay your Local Housing Allowance directly to your landlord.

This A to Z of services list provides links to service pages alphabetically