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Saturday , November , 18 2017

Frequently Asked Questions

If you cannot find the information you want in our service pages, you may be able to find it on this main FAQ page.
After looking at the statistics of how users browse our site we have now focused on the most used services as priority, many hundreds of information pages on our site that were accessed rarely or sometimes not at all have now been removed to de-clutter and make our site easier to use.

However we still accept that some information is desirable to help our users better understand aspects of how Carlisle City Council services work, so we provide FAQ lists on most our section landing pages.
All FAQs including any FAQ that does not fit in any of our our site sections are accessible here in the master FAQ page.

Master FAQ ( select a category or search for answers )

Charter for the Bereaved

Charter for the Bereaved

We have adopted the Charter for the Bereaved issued by the Institute of Cemetery and Crematoria Management. The Charter is a commitment to improving the service by confronting rather than disguising the death experience, and by reducing ignorance. It defines the rights of every individual who experiences bereavement, and gives the bereaved greater influence over the arrangements of funerals, thereby controlling costs and offering more satisfaction.

The Charter guarantees 33 rights and these are integrated into the services. Indeed, we see the Charter Rights as a minimum and our service extends well beyond these requirements. If you require a hard copy of the Charter, please contact us.

We also adhere to the ICCM's Guiding Principles of Burial & Cremation Services.

This A to Z of services list provides links to service pages alphabetically