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Saturday , November , 18 2017

Frequently Asked Questions

If you cannot find the information you want in our service pages, you may be able to find it on this main FAQ page.
After looking at the statistics of how users browse our site we have now focused on the most used services as priority, many hundreds of information pages on our site that were accessed rarely or sometimes not at all have now been removed to de-clutter and make our site easier to use.

However we still accept that some information is desirable to help our users better understand aspects of how Carlisle City Council services work, so we provide FAQ lists on most our section landing pages.
All FAQs including any FAQ that does not fit in any of our our site sections are accessible here in the master FAQ page.

Master FAQ ( select a category or search for answers )

Privacy / Terms and conditions

Registering for a customer account

You can get your own customer account to get extra services such as faster online forms, ordering services without giving your details every time, and the ability to track progress of your requests.

If you register, we may contact you by email about your requests, and about services, information and events of interest provided by the council and our partner organisations

We regard your privacy as important and any personal information you give to us will only be used in accordance with the Data Protection Act 1998. We do not store personal information about people who visit this site unless they provide contact information or use one of our online services.

If you provide any personal information in order to use a service on this website, it will only be used by Carlisle City Council, It will not be shared with any third party without your consent, unless required by law.

You can find more information on our website help page.

If you would like to remove your account please contact us at [email protected]

 

This A to Z of services list provides links to service pages alphabetically