You are Here : Residents  >  Benefits and support  >  Benefits FAQ
Friday , March , 29 2024
| Language and Accessibility

Frequently Asked Questions

Find out more benefits support answers with our FAQ page

  FAQ Search Bar

Contacting the Benefits Section

Contacting the Benefits Office

In person to the :

Customer Contact Centre
Civic Centre
Rickergate
Carlisle
CA3 8QG

The opening hours are:

Monday to Thursday: 9 am to 5 pm

Friday: 9am to 4pm.

By phone: 01228 817200 option 3

Textphone 18001 01228 817000

The calls are received directly by a Customer Services advisor dedicated to Benefits. If all the lines are in use the answering machine will allow you to leave a name and contact number, we will ring you back. The phone is manned from 9am to 5pm Monday to Thursday and 9am to 4pm Friday.

By letter:

Letters and forms can either be delivered to the Contact Centre where a receipt will be issued or sent to:

Revenues & Benefits Services
Carlisle City Council
Civic Centre
Carlisle
CA3 8QG

E-mail:

[email protected]

This address is monitored on a daily basis and any enquiries will be acted upon as soon as possible.

                                    

Image for search button

This A to Z of services list provides links to service pages alphabetically