Contacting the Benefits Office
In person to the :
Customer Contact
Centre
Civic Centre
Rickergate
Carlisle
CA3 8QG
The opening hours are:
Monday to Thursday: 9 am to 5 pm
Friday: 9am to 4pm.
By phone: 01228 817200 option 4
Textphone 18001 01228 817000
The calls are received directly by a Customer Services advisor
dedicated to Benefits. If all the lines are in use the answering
machine will allow you to leave a name and contact number, we will
ring you back. The phone is manned from 9am to 5pm Monday to
Thursday and 9am to 4pm Friday. Messages can be left on the
answering machine outside of these hours, if you leave a contact
number we will ring you back.
By letter:
Letters and forms can either be delivered to the Contact Centre
where a receipt will be issued or sent to:
Revenues & Benefits
Services
Carlisle City Council
Civic Centre
Carlisle
CA3 8QG
E-mail
This address is monitored on a daily basis and any enquiries
acted upon as soon as possible hben@carlisle.gov.uk.
Fax
Faxes are received on the Revenues Fax machine. These are
then passed to the Benefits section so there may be a slight
delay - 01228 817266.