Financial assessment
If you are still in financial difficulty due to a shortfall
between your Housing Benefit entitlement and the rent you are
charged, you can apply for a Discretionary Housing Payment. The
Benefits Service will look closely at your personal circumstances
and your finances, and may make an additional award of benefit if
you are suffering hardship. This benefit is paid from a fixed
annual fund and is not awarded to everyone who claims it.
If you have capital of more than £16 000, this includes things
such as bank accounts, building society accounts, investment funds
and shares, then you cannot claim Housing Benefit or Council Tax
Benefit, though you may still be eligible for Second Adult
Rebate.
The only exception to the capital limit is for pensioners who
receive the Guaranteed element of Pension Credit.
If you would like to know more about Housing and Council Tax
Benefits, then you can telephone
Opening hours:
- Monday to Thursday 9:00 am to 5:00 pm
- Friday 9:00 am to 4:00 pm
Our office is based at:
Revenues & Benefits
Services
Carlisle City Council
Civic Centre
Carlisle
CA3 8QG
We offer help and advice in the Customer Contact Centre
Other places to find help
Benefits Advice
Service
Civic Centre
Carlisle
CA3 8QG
Telephone: 01228 817400 Fax: 01228 817401
e-mail: bac@carlisle.gov.uk
Citizens Advice
5-6 Old Post Office Court
Devonshire Street
Carlisle
CA3 8LE
Telephone: 01228 633900
Law Centre
Community Law Centre
8 Spencer Street
Carlisle
CA1 1BG
Telephone: 01228 515129
Fax: 01228 515819
Job Centre Plus
Broadacre House
16/20 Lowther Street
Carlisle
CA3 8DA
Telephone: 01228 829700
Age UK
Freephone Information Line 0800 00 99 66
National Debt Line
Freephone: 0808 808 4000
Monday to Friday, 9am to 9pm Saturday 9.30am to 1pm
24 hour voicemail service on the same number
One Parent Families Advice Line
Telephone: 0800 018 5026