Post-incident support
If you have been a victim of fire then you already know how
traumatic and devastating it can be, but having the right
assistance and advice there when you need it will help you through
this difficult time.
The advice given here has been broken down into logical sections
for easy reference, but should you need any more assistance please
contact your local Fire Service.
Always remember that prevention is better than cure and should
you require any advice whatsoever, do not hesitate to contact your
local Fire Prevention Officer who will be pleased to advise how to
prevent fire re-occurring in your home.
If at any time after a fire you feel unwell or suffer the after
effects of smoke inhalation, contact your Doctor or Hospital
Accident and Emergency department.
The Fire Victim Support Service is designed to meet the needs of
people who have suffered damaged to their home following a fire,
flood or similar incident.
This free service is delivered by specially trained British Red
Cross volunteers, who work in co-operation with the Local Fire And
Rescue Service. They use an adapted vehicle to assist them in
providing practical and emotional support to the victims of the
incident. They will arrive at the scene within 90 minutes of being
called by the Fire and Rescue Service.
- immediate temporary shelter in the Fire Victim Support
Vehicle
- assistance in seeking temporary accommodation
- emotional Support
- sign-posting to other organisations
- support with the care of children and pets
- use of shower and toilet facilities
- provision of toiletries
- clothing
- light refreshments
- use of a telephone
- use of a camera to assist with insurance claims
- first aid
The Fire Victim Support Service relies upon the generosity of
the local community. If you would like to support the service by
making a donation or becoming a volunteer, or want more
information, please contact you local British Red Cross Branch.
Local numbers are available in Yellow Pages or the Telephone
Directory.
- Social Services
- Department of Social Security
- Your Insurance Company
- Citizens Advice Bureau
- The Salvation Army
- Electricity Company
- Gas Supplier
- Water Company
- Council Housing Department
- Police
- Age UK
 More Information
For more detailed and updated information on Emergencies, please
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