How to contact us
by email
If you wish to send an email to us, please use the following
email address:
We also have forms which you can fill out
online.
by telephone
There are two main telephone numbers for Carlisle City
Council:
| This number connects you to the main
Customer Contact Centre. |
This number connects you to the City Council
Switchboard. |
|
Use this number for:
- Benefits
- Council Tax
- Refuse and Recycling / Special Collections
- Parks & Countryside / Allotments
- Abandoned and Untaxed Vehicles
- Street Furniture
- Area Maintenance
- Parking Services
|
Use this for:
|
Telephone payment by Debit & Credit Card
| This number connects you to the 24 hour
automated telephone payment system. |
If you would prefer to speak to a member of
staff (during office hours) |
|
Use this to pay for:
- Council Tax
- Business Rates
- On Street and Off Street Parking Penalty Charge Notices (Not
Eden Parking Notices)
- Debtors
|
Use this to pay for:
- Council Tax
- Business Rates
- On Street and Off Street Parking Penalty Charge Notices (Not
Eden Parking Notices)
- Debtors
- Overpayments
- Some Licences e.g. Dog Breeding, Animal Boarding and Zoos
- Dog Fouling Notices
|
by post or in person
The customer contact centre is open from:
- 9am - 5pm Monday to Thursday
- 9am to 4pm on Friday.
Our address is:
Carlisle City Council
Civic Centre
Rickergate
Carlisle
CA3 8QG