How to contact us

by email

If you wish to send an email to us, please use the following email address:

We also have forms which you can fill out online.

by telephone

There are two main telephone numbers for Carlisle City Council:

01228 817200 01228 817000
This number connects you to the main Customer Contact Centre. This number connects you to the City Council Switchboard.

Use this number for:

  • Benefits
  • Council Tax
  • Refuse and Recycling / Special Collections
  • Parks & Countryside / Allotments
  • Abandoned and Untaxed Vehicles
  • Street Furniture
  • Area Maintenance
  • Parking Services

Use this for:

  • Everything else

Telephone payment by Debit & Credit Card

0300 456 2231 01228 817200
This number connects you to the 24 hour automated telephone payment system. If you would prefer to speak to a member of staff (during office hours)

Use this to pay for:

  • Council Tax
  • Business Rates
  • On Street and Off Street Parking Penalty Charge Notices (Not Eden Parking Notices)
  • Debtors

Use this to pay for:

  • Council Tax
  • Business Rates
  • On Street and Off Street Parking Penalty Charge Notices (Not Eden Parking Notices)
  • Debtors
  • Overpayments
  • Some Licences e.g. Dog Breeding, Animal Boarding and Zoos
  • Dog Fouling Notices

 

Civic Centre from Rickergate. Picture by MRby post or in person

The customer contact centre is open from:

  • 9am - 5pm Monday to Thursday
  • 9am to 4pm on Friday.

Our address is:

Carlisle City Council
Civic Centre
Rickergate
Carlisle
CA3 8QG


Customer Satisfaction

We aim to provide the best service possible to the people of Carlisle and its visitors. To help us do this we would like to know how you think we are doing right now. Please can you spare two minutes of your time completing the short survey via the link below?

Open the survey here.


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Contact us

 01228 817000

Carlisle City Council
Civic Centre, Carlisle, Cumbria,
CA3 8QG