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Contact Information

01228 817000

Carlisle City Council,
Civic Centre,
Carlisle,
Cumbria,
CA3 8QG

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Equality Impact Assessment Communication Information Freedom of Information Information Management Transparency Consultation

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Equality Impact Assessment: Communication and Information

Page updated 09/01/2012

Areas of work:

Communications	Protect and enhance the reputation of the Council, ensuring efficient and proactive media relations to increase understanding our priorities. Inform and increase equality of access to services, ensuring that communications meet the needs of community groups particularly those that are potentially vulnerable Support Members in their work as community leaders Work in partnerships that benefit the local community, supporting neighbourhood working which will involve local people in developing services that meet their needs Internal communications - use established communication channels and develop new ones so employees and Members are able to carry out their roles effectively. Provide opportunity for feedback.
Consultation	The Council undertakes a wide range of consultation on policies and proposals as well as gathering information about satisfactions and how our services can improve. We also work in partnership with other organisations to conduct joint consultation work.
Information and Transparency	The Council is committed to transparency and making information available and accessible to the public. This includes dealing with Freedom of Information requests, Environmental Requests, Publication Scheme and Data Protection.

Linked documents and information:

Media and Publicity webpage
Corporate Communications Policy and Corporate Consultation Policy
Consultations webpages (including the Cumbria 'Have your say' consultation database)
Freedom of Information webpages (including Publication Scheme)
Data Protection webpages (including Data Protection Policy)

Evidence

Latest GovMetric user satisfaction reports

Screening for impacts

Does the policy/service impact on the following?

Equality Impact Screening	Impact Yes/No?	Positive impact?
Age	Yes	All printed and written materials are available in alternative formats so that information and services are accessible to all.
Disability	Yes	All printed and written materials are available in alternative formats so that information and services are accessible to all.
Race	Yes	All printed and written materials are available in alternative formats so that information and services are accessible to all.
Gender/ Transgender	No
Sexual orientation	No
Religion or belief	No
Health inequalities	No
Rurality	Yes	We produce a regular Rural Voice newsletter tailored to the needs of rural groups. The newsletter is produced by Carlisle City Council but includes contributions from a range of other organisations active in rural Carlisle, in particular the Carlisle Parish Councils Association. It is hoped that through Rural Voice we can help to unravel and de-mystify the complex programmes happening at a local, regional and national level and highlight what it means for rural Carlisle.
Human rights	No
Other	Yes	The Council's Communication and Consultation policies promote local peoples’ involvement in the design and delivery of more responsive, local services. The Council works closely with local groups representing those that are in a minority in our local communities, including those with a disability and ethnic minorities, to ensure their communications and consultation needs are met. Publishing information promotes openness and transparency, widening public access to information. Freedom of Information has proved to be a useful way of questioning the level of activity on areas of public interest. There are a low number of equality and diversity issues in frequently asked requests. The most popular request relating to equality and diversity relates to disabled facility grants. General details about grants are published in the Council’s accounts, however, detailed information must be specifically requested. Contact from Information Commissioner and feedback on unsatisfactory responses. No equality and diversity issues have been highlighted.

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This website
	Media and publicity protocols	Consultations
	Freedom of information	Data protection
	Equality Impact Assessment	Service Monitoring & GovMetric
	Rural Voice