Customer Contact Centre

The Council values feedback about its services and recognises the right of all its stakeholders to complain, compliment or make a suggestion about any Council activity or service. Stakeholders include local residents and businesses, visitors, suppliers of services, community groups and any other group or individual that uses or is affected by our services.

The Council is committed to ensuring that it uses customer feedback to help improve services and to focus on the needs of all our customers.

The Corporate Complaints and Feedback Policy includes the definition of a Corporate Complaint and explains how the Council will deal with such complaints. Feedback can be a complaint (corporate or otherwise) a compliment or a suggestion about a service.

Age

No

Disability

Yes

Contact Centre is DDA Compliant / Friendly – Input from Disabled Community. All advisors trained in basic sign language.

Statutory forms available in alternative formats on request. We will ensure customer information is available upon request in Braille, large print, community languages, on audiotape and pictorially

Race

Yes

Language Line effort to translate

We ensure that all complaints (regardless of stage) involving a racist incident are recorded, investigated and monitored.

Gender/ Transgender

No

Sexual orientation

No

Religion or belief

No

Health inequalities

No

Rurality

No

Human rights

No