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Contact Information

01228 817000

Carlisle City Council,
Civic Centre,
Carlisle,
Cumbria,
CA3 8QG

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Equality Impact Assessment ictCONNECT IT Services Printing Web Internet Email

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Equality Impact Assessment:

Page updated 12/01/2012

Areas of work:

ictCONNECT

ictCONNECT is a shared service provided by Allerdale Borough Council and Carlisle City Council. This service is responsible for:

providing the IT Service to the Council by establishing, delivering and supporting each services IT requirements
developing and maintaining the Council's website.
developing and maintaining the Council's telephone system.
providing an in-house finishing service for the authority eg bulk photocopying, colour copying, plan printing and binding services.

Linked documents and information:

Website help and accessibility
ictCONNECT Service Plan and performance indicators.
Society of Information Technology Management’s (SOCITM) Better Connected survey 2011. This is a survey of all local authority websites. Results available from Socitm Insight ww.socitm.net/betterconnected.

Evidence

Latest GovMetric user satisfaction reports

Screening for impacts

Does the policy/service impact on the following?

Equality Impact Screening	Impact Yes/No?	Positive impact?	Negative impact?
Age	Yes	Could encourage greater engagement with a wide range of age groups.	Could exclude older people who may not have IT skills or access to computers.
Disability	Yes	ICT supports inclusion, giving similar life changes to all, e.g. where users require specialist equipment, such as larger screen where there is a visual impairment, that need would be supported. The website includes information on accessibility and how visitors can make the pages easier to access and view. It has the Browsealoud facility and our web site is Web Content Accessibility Guidelines (WCAG) 1.0 compliant. ictCONNECT are informed of any special requirements or adjustments for a member of staff through the Health and Safety Manager or their line manager. Examples of past adjustments include the purchase of larger screens and dictation software to help staff.
Race	Yes	The website can be viewed in English and 11 other languages using free translation services.
Gender/ Transgender	No
Sexual orientation	No
Religion or belief	No
Health inequalities	No
Rurality	Yes	Makes services accessible to those in rural areas who have internet access.
Human rights	No
Other	Yes	The website has an optional satisfaction form for visitors to complete that includes questions about equality. This feedback is collected in the Govmetric system. Govmetric holds data about customers contact with key Council service areas through the website, email and telephone. Govmetric has recently been introduced by the Council and detailed analysis of the responses and comments needs to be undertaken and developed. Feedback can be given to the relevant service areas to identify areas for improvement or good performance. There is a computer available in the Contact Centre to enable the public to look at planning applications.	Could exclude people who don’t have access to IT facilities.