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Contact Information

01228 817165

information@carlisle.gov.uk

Carlisle City Council,
Civic Centre,
Carlisle,
Cumbria,
CA3 8QG

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Our policies and procedures

On this page you will find information on current written protocols, policies and procedures for delivering our services and responsibilities.

Information	Format	Charge	Link
Policies and procedures for conducting council business	Website and electronic	Free	Link to constitution Article 4 of the constitution lists the policies, strategies, plans and schemes that make up the policy framework of the council.
Policies and procedures for delivering our services	Website and electronic	Free	Community Plan Community Plan Working Groups
Local Area Agreement	Website and electronic	Free	The Cumbria Agreement
Customer service	Electronic	Free	Customer contact centre Complaints procedure
Records management and personal data policies	Website and electronic	Free	Data Protection Policy Data Sharing Protocol Freedom of Information Retention of records (Constitution) [Appendix F: Retention of Records]
Charging regimes and policies	Website and electronic	Free	Charges and fees (FOI) Charges and fees (General)

Downloadable Documents

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File name		Size	Approximate Download time
	Corporate complaints policy in PDF format	100 Kb	14 secs @ 56k, 0 secs @ 2mb
	Data Protection Policy in Word format	43 Kb	6 secs @ 56k, 0 secs @ 2mb
	Constitution Retention Schedules in PDF format	59 Kb	8 secs @ 56k, 0 secs @ 2mb

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You might also want...

This website
	Constitution	Customer Contact Centre
	Freedom of Information Fees	Publication Scheme
	The Cumbria Agreement

Other websites
	Community Plan (Carlisle Partnership)	Community Plan Working Groups
	Data Sharing Protocol (National Fraud Initiative)	Fees and Charges for 2009/2010
	Freedom of Information