What happens if I'm not happy with how you have handled my request?

You can channel your complaint via the Council's Complaints Procedure.

If you are still unhappy after the Council's Complaints Procedure has been completed you can contact The Office of Public Sector Information (OPSI) at:

OPSI Standards Team

Room 1.35

Admiralty Arch

North Side

The Mall

London

SW1A 2WH

Tel: 020 7276 5217

Fax: 020 7276 5207

Or by accessing the OPSI web-site and completing an online contact form at:

http://www.opsi.gov.uk/about/contact-us/index.htm

OPSI is required to publish details of how it will deal with complaints. In certain circumstances, in relation to complex cases, they may require you to pay a £500 non-refundable deposit.

Any appeal to OPSI must be lodged before the end of 28 working days from the date you were advised by us of the outcome of our internal review.

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