Does the Council have to respond within a set time?

We must respond to your request within 20 working days.

Where your request is received outside normal working hours (i.e. evenings and weekends) it will be treated as having been received the next working day.

Sometimes it may be necessary to extend the time limit. Where this happens we will tell you before the end of the 20 working day deadline why we are extending the time limit and the date on which we expect to be able to respond.

Responding to a request means

• making the requested document available for re-use, or
• where conditions are attached to the re-use, finalising the offer to you of the conditions on which re-use will be permitted, or
• refusing the request

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