Will I be told why you have refused to let me re-use the information?

Yes - if we refuse your request for re-use we must inform you in writing of the reason for refusal.

We must also advise you of your rights of an internal review and of appeal.

Where the refusal is because intellectual property rights are owned by a third party we have to tell you who owns the relevant intellectual property rights, where we know that information; or the name of the person from whom we obtained the document.

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