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Carlisle City Council,
Civic Centre,
Carlisle,
Cumbria,
CA3 8QG

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performance, management, monitoring

What is performance management?

Performance Management involves managing and monitoring performance against plans and targets and assists the Council to continuously improve services and achieve excellence in service delivery.

Since the abolition of the National Indicator Set the Council has been developing a new approach to performance, which aims to help everyone in the Council understand how they fit into the authority and how they contribute towards achieving the priorities identified in the Corporate Plan.  There are three elements to a Performance Management system:

  • Plan - What you are trying to achieve and how to achieve it
  • Do - Develop and undertake tasks to achieve your plans
  • Review - Review progress against your plan and amend 'do' if necessary to ensure achievement

These three elements are reflected in our Corporate Plan.


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Contact us

 01228 817000

Carlisle City Council
Civic Centre, Carlisle, Cumbria,
CA3 8QG