Homelessness Advice and Information
Avoiding Homelessness
If you think you are in danger of losing your home, please
call 01228
817079, e-mail: Housing@carlisle.gov.uk or
complete an Online
enquiry form. Alternatively, you can visit us
at the Civic Centre. A member of the homelessness team will
be available from Monday to Friday, 9:30 am to 12
noon and 1:30 pm to 4 pm (except for Bank Holidays).
We will try to help you keep your home
- by talking to your landlord
- by arranging mediation or support
- or look at other ways of helping you
If all else fails and you have no where to stay and are in
priority need group, then Carlisle City Council will provide
temporary hostel accommodation until your application can be
assessed and a decision reached on your homeless application.
For more information see how your application will be assessed
and your rights as an applicant in downloads below.
Homeless / Rough Sleeping
If you see anyone sleeping rough or if you
know anyone is at risk of having to sleep rough during
the extreme cold weather, please contact Homelessness Services
on 01228 817499 (during office hours) or
01228 511061 (out of office hours).
Other Information
Hostel Accommodation
Carlisle City Council owns two hostels providing temporary
accommodation.
John Street Hostel has 21 bed spaces for single
men with an additional 7 bed spaces in an adjoining annexe.
London Road Hostel can accommodate up to 10
households (approximately 25 bed spaces) for families/females.
Home shares / Move On Accommodation
There are 11 move on properties linked to both Hostels which
provide accommodation for single residents and families.
Residents are supported by key workers during their stay in
hostel accommodation. This support can continue for up to 8 weeks
once appropriate settled accommodation is identified. As part of
the hostel re-settlement programme, support from outside agencies
can also be arranged if required.
Homelessness Services Information Telephone Numbers
| During Office Hours |
Telephone |
|
Housing Advice / Homelessness Services
|
01228 817079
|
|
John Street Hostel
(single men)
|
01228 625264
|
|
London Road Hostel
(females and families)
|
01228 625280
|
| Outside Office Hours |
Telephone |
| Emergencies |
01228
511061 |
Advice Agencies Telephone Numbers
| Advice Agency |
Telephone |
|
Benefit Advice
|
01228 817400
|
|
Cumbria Law Centre
|
01228 515129
|
|
Citizens Advice Bureau (Advice Line)
|
01228 633900
|
|
Citizens Advice Bureau (Appointments)
|
01228 633909
|
|
Shelter, Kendal - Shelter
Website (external link)
|
0844 5151945
|
|
Shelterline (freephone number)
|
0808 8004444
|