How to request a repair for your property

Tenants should contact their housing associations to report required repairs and maintenance.  The contact details for the three main housing associations operating in the Carlisle area can be found below:

Provider Office Hours Out of Hours
Riverside Carlisle 0800 169 3245 0800 169 3245
Impact Housing 03448 736290 03448 736290
Two Castles Housing Association 01228 547463 01228 547463

If you are a tenant of another housing association operating in the Carlisle area, contact details can be found in the housing association directory.

Whichever method you choose of contacting your housing association, please provide as many details as possible, and remember to leave your name, address and a contact phone number.    

Why can’t I arrange repairs through the City Council?

Carlisle City Council no longer owns any social housing properties in Carlisle, having transferred its properties to Riverside Carlisle in 2002.


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 01228 817000

Carlisle City Council
Civic Centre, Carlisle, Cumbria,
CA3 8QG