Electronic Forms available for this service

Electronic Forms are our preferred method and can be completed and submitted 24/7 online. Also check out our Self Service Portal for more!

Homelessness Advice and Information

If you think you are in danger of losing your home, please complete our online enquiry form below, e-mail: Housing@carlisle.gov.uk or call 01228 817079. Alternatively, you can visit us at the Civic Centre from Monday to Friday, 10:00 am to 12 noon and 1:00 pm to 3:30 pm (except for Bank Holidays).

We will try to help you keep your home

  • by talking to your landlord
  • by arranging mediation or support
  • or look at other ways of helping you

If all else fails and you have no where to stay and are in priority need group, then Carlisle City Council will provide temporary hostel accommodation until your application can be assessed and a decision reached on your homeless application.

For more information see the downloadable document "How your application will be assessed" below.

Please see downloadable document below "Checklist for Renting - June 2014" for more details.

Who to contact

If you are homeless, at risk of being homeless, if you see anyone sleeping rough or if you know anyone is at risk of having to sleep rough, please contact us.

Service Telephone
Housing and Homelessness advice (during office hours only) 01228 817079
John Street Hostel for single men (24 hour) 01228 817373
Water Street Hostel for females and families (24 hour) 01228 817386

John Street Hostel has 21 bed spaces for single men with an additional 7 bed spaces in an adjoining annexe.

Water Street Hostel can accommodate up to 10 households (approximately 16 bed spaces) for females and families.

Home shares / Move On Accommodation

There are 11 move on properties linked to both Hostels which provide accommodation for single residents and families.

Residents are supported by key workers during their stay in hostel accommodation. This support can continue for up to 8 weeks once appropriate settled accommodation is identified. As part of the hostel re-settlement programme, support from outside agencies can also be arranged if required.

Other useful contacts

Advice Agency Website Telephone
Benefit Advice Benefits Advice 01228 817400
Cumbria Law Centre http://www.cumbrialawcentre.org.uk/ 01228 515129
Citizens Advice Bureau (Advice Line) http://www.carlislecab.co.uk/ 01228 633900
Citizens Advice Bureau (Appointments)   01228 633909
Shelter, Kendal  http://england.shelter.org.uk/get_advice 0844 5151945
Shelterline   0808 8004444

Referrals to Housing Associations

We have a nomination rights agreement with Riverside Carlisle for people who are homeless and in priority need.  We also have referral rights with Home Housing, Two Castles and Impact Housing. Please contact us for more information.

Downloadable Documents

All documents open in a new window.

File name


Approximate Download time

Adobe PDF format - download the viewerHomeless - Advice and assistance in PDF format117 Kb17 secs @ 56k, 0 secs @ 2mb
Adobe PDF format - download the viewerHow your application will be assessed in PDF format100 Kb14 secs @ 56k, 0 secs @ 2mb
Adobe PDF format - download the viewerFinding a home to rent in Carlisle in PDF format194 Kb28 secs @ 56k, 1 sec @ 2mb
Adobe PDF format - download the viewerChecklist for Renting - June 2014 in PDF format553 Kb1 min 19 secs @ 56k, 2 secs @ 2mb

Get Adobe Acrobat ReaderDownload Acrobat PDF Reader (external website). Acrobat PDF Reader allows you to view PDF files.

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Contact us

 01228 817000

Carlisle City Council
Civic Centre, Carlisle, Cumbria,