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Published on Tuesday, September 22, 2015
For a while now we have encouraged our customers to sign up for electronic services. As an Internet user of the Council’s ever increasing range of self service offer you can request and receive services, do business, and get information about your accounts day and night, every day of the year. It’s all at your fingertips.
While the new website has its prime focus on these transactions, puts them in the top locations of the page and makes them easily accessible on mobile devices, some of them have been piloted and tried on the current (soon to be the old) Council website.
The signs are very encouraging.
Over 6400 of our customers so far have signed up to interact with us electronically, many of them for e-billing. There have been almost 1300 Self Service Transactions over the recent months, a lot of them out of office hours. You can order and pay for a bin from the convenience of your sofa, or via your mobile when on the move, arrange pest control visits or bulky waste collections. You can notify us of a change of address or apply for council tax discounts. Of course you can also check your account balances, pay bills and view the correspondence from the Council online.
A lot of these transactions are end-to-end and require minimal or no human intervention. Double-keying of information from one system into the other is a thing of the past.
Where the new website will excel is by putting all these services in the best place. The most popular ones are first – no need to search for them! We have been striving to make interacting with us is smooth, easy and convenient. Clicking from page to page has been kept to a minimum.
We hope you will enjoy our new site and the electronic services
Tags: Christian Lexa , Self Service , Transformation , End to End Processes