Contact the Business Rates team

If you are unable to find the answer to your query online, you can contact the team in your area. You can also contact us if your circumstances have changed.

You should report any changes swiftly so you do not get a backdated increase. 

You should let us know if:

  • your property becomes empty or stops being empty
  • you get another property
  • you make changes (renovate or extend)
  • the nature of your business changes or moves
  • your entitlement to relief changes
  • the rateable value on another property elsewhere (with relief) increases or decreases

General Customer Service

Telephone: 0300 373 3730

There's a different number for businesses in Carlisle.

Telephone: 01228 817234

    Allerdale area

    Email: counciltax1@cumberland.gov.uk
    Address:
    Revenues and Benefits
    Allerdale House
    Workington
    CA14 3YJ

    Carlisle area

    Email: nndr2@cumberland.gov.uk 
    Address:
    Revenues and Benefits
    Civic Centre
    Carlisle
    CA3 8QG

    Copeland area

    Email: nndr3@cumberland.gov.uk 
    Address:
    Revenues and Benefits
    Market Hall
    Market Place
    Whitehaven
    CA28 7JG