Skip to main content | Accessibility
You are Here : Residents  >  Benefits and support  >  Benefits FAQ
Saturday , March , 17 2018

Frequently Asked Questions

Find out more benefits support answers with our FAQ page

  FAQ Search Bar

Contacting the Benefits Office

Contacting the Benefits Office

In person to the :

Customer Contact Centre
Civic Centre

The opening hours are:

Monday to Thursday: 9 am to 5 pm

Friday: 9am to 4pm.

By phone: 01228 817200 option 3

Textphone 18001 01228 817000

The calls are received directly by a Customer Services advisor dedicated to Benefits. If all the lines are in use the answering machine will allow you to leave a name and contact number, we will ring you back. The phone is manned from 9am to 5pm Monday to Thursday and 9am to 4pm Friday.

By letter:

Letters and forms can either be delivered to the Contact Centre where a receipt will be issued or sent to:

Revenues & Benefits Services
Carlisle City Council
Civic Centre


[email protected]

This address is monitored on a daily basis and any enquiries will be acted upon as soon as possible.

This A to Z of services list provides links to service pages alphabetically