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Wednesday , October , 24 2018

Council Tax - Single Person Discount Review

Why is the Single Person Discount Review being undertaken?

Each year local authorities nationwide receive a high volume of applications for Single Person discount. Sadly some of these applications are not genuine and as such impacts upon the already overstretched budgets of Local Authorities all over the country.

To ensure that everyone is paying the correct level of Council Tax and not subsidising anyone who could be falsely claiming the discount, we are carrying out a review to remove ineligible or incorrect claims.

If you have received a letter from us, please confirm your current details by completing the online Single Person Discount Review.

Why have I been sent a letter?

The review uses the information we hold in our Council Tax records, compared to data held by credit reference agencies. This process can provide an indication of who may be living at an address. Differences may arise due to:

  • customers not informing us of changes in the number of people living at an address
  • a previous occupant still having credit activity or correspondence at your address
  • a customer using variations of their name (for example the use of middle names)
  • the credit reference data agency having incorrect information relating to the property.

We are writing to customers so that we can make sure that the information we hold is correct, to confirm that the data identified is reliable and that discounts are only awarded where people are entitled.

Why do I need to respond?

Checks will be made to make sure that the single person discounts awarded are valid and that our information is up to date. However, occasionally circumstances may not be so easy to explain. To help in these situations, we have included below the most frequently asked questions that can arise during this review period.

Wrongly claiming the single person discount for council tax could result in fines and having to pay the money back. Anyone claiming the discount, whose situation has now changed, should contact the Council to avoid such action. You can report any changes online by visiting Report a change of address

What should I do now?

If you have received a letter from us, please confirm your current details by completing the online Single Person Discount Review.

On your form you will need to enter your unique Account number and your postcode, shown on the letter we have sent to you.

If you have any questions regarding the form or require further information please see the frequently asked questions below.

  Single Person Discount Review

How do I complete the form?

Please fill out the form online  and enter your Account number and Postcode shown on the review letter.

If you are the only adult in your property, then complete Sections 1 & 2, tick the declaration at the bottom and submit.

If there is more than one adult living at the property, then please complete all sections of the form and provide details of other occupants in Section 3 - their name, the date they moved into the property and their previous address. If they are exempt from paying Council Tax, please provide the reason why. Tick the declaration at the bottom once completed and submit.

Alternatively, the form can be downloaded, printed and returned using the following address:

Freepost CE497

Revenues & Benefits Services

Carlisle City Council




 Contact Details

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