Wednesday , October , 24 2018

Housing and Homelessness Advice and Information

Please contact us at the earliest opportunity if you are at risk of losing your accommodation so that we can give you appropriate advice and assistance to try and prevent this from occurring. if you or someone you know requires advice and assistance in relation to their housing situation you can contact our services directly by using this link

For anyone that is homeless tonight or experiencing a housing emergency they need to come in and see an officer at the Civic Centre. We operate a drop in service Monday to Friday from 10am-12pm / 1pm-3.30pm. Out of hours please contact the appropriate telephone number detailed below. 

If you are aware of someone who is rough sleeping please contact us immediately to report this by any of the channels listed or via Streetlink

Service Telephone
Housing and Homelessness advice (during office hours only) 01228 817428
Emergency homelessness advice (out of hours - single women and families) 01228 817386
 Emergency homelessness advice (out of hours - single males)  01228 817373

Other useful contacts

Benefit Advice   01228 817400
Cumbria Law Centre   01228 515129
Citizens Advice Bureau (Advice Line)   03444 111444
Citizens Advice Bureau (Admin Line)   03300 563037
Shelter, Kendal   0844 5151945
Shelterline   0808 8004444


  Further Information on Homelessness - FAQ

Harassment and illegal eviction

It is illegal for your landlord to make you leave your premises by putting pressure on you, or by locking you out. If your landlord does this to you, then contact Carlisle City Council’s Housing Services on 01228 817000, the Cumbria Law Centre on 01228 515129 or the Citizens Advice Bureau on 01228 633900 immediately. If it is the evening or weekend and none of these are available, contact a solicitor or telephone the police.

Quick court action by a solicitor can get you back into your accommodation and stop the landlord from harassing you.

Harassment can take many forms, ranging from threats or acts of violence, to more subtle means by telephone calls or visits late at night, or building works started but not finished.

The Council can, and does prosecute landlords for harassment, and/or unlawful eviction, but cannot get you back into the accommodation.

Some useful leaflets

Available from the Customer Contact Centre, Civic Centre.

  • Resolve Mediation Services
  • Pension Credit
  • Renting & Letting – Rights for Landlords and Tenants
  • Notice the you must leave – a brief guide for landlords and tenants
  • Assured & Assured Shorthold Tenancies – a guide for tenants
  • Do you rent, or are you thinking of renting from a private landlord?
  • "My landlord wants me out" – protection against harassment and illegal eviction
  • Letting rooms in your home – a guide for landlords and their tenants
  • Repairs – a guide for landlords and tenants
  • Disabled facilities grants

This A to Z of services list provides links to service pages alphabetically