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Christmas at the Council

Published on 02 December 2019

Christmas at the Council

Information about Carlisle City Council and other services, over the Christmas and New Year period, is as follows:

Civic Centre

The Civic Centre’s Customer Contact Centre will close to the public at 3pm on Tuesday 24 December and will reopen at 9am on Thursday 2 January.



Open 8.30am to 4.30pm:
Monday 23 December, Tuesday 24 December, Friday 27 December, Monday 30 December and Tuesday 31 December.

Open 1pm to 4.30pm:
Saturday 21 December, Sunday 22 December, Wednesday 25 December, Thursday 26 December, Saturday 28 December, Sunday 29 December and Wednesday 1 January.
Open as usual from Thursday 2 January.


Bereavement Services

Open 8am to 4.30pm:
Monday 23 December, Tuesday 24 December, Friday 27 December, Monday 30 December and Tuesday 31 December.
Wednesday 25 December, Thursday 26 December and Wednesday 1 January.
Open as usual from Thursday 2 January.


Christmas Tree Recycling

Do you need help recycling your real Christmas tree this year? Do you live or work in the CA1, CA2, CA3, CA4 8, CA5 6, CA5 7, CA6 4, CA6 5, CA8 9, or CA8 1 postcode area? Hospice at Home is organising a festive fundraising initiative that not only recycles trees after the festive season but will also raise funds for the local charity. Book your tree collection at
and make a donation of your choice to Hospice at Home. On Wednesday 8 January 2020 the charity team and volunteers will collect the trees and take them to be recycled locally. Just leave the trees in your front garden or outside your property and Hospice at Home will do the rest. For more information about the Charity or the Christmas Tree Collections please visit


Refuse and Recycling Collections

Please remember that there will be some changes to the days you need to put out your refuse and recycling over Christmas and New Year.

Usual refuse and recycling collection day:   To be collected:
Monday 23 December         As normal
Tuesday 24 December        As normal
Wednesday 25 December   Friday 27 December
Thursday 26 December     Saturday 28 December
Friday 27 December         Sunday 29 December
Monday 30 December         As normal
Tuesday 31 December              As normal
Wednesday 1 January    Thursday 2 January
Thursday 2 January       Friday 3 January
Friday 3 January         Saturday 4 January

Collections return to normal Monday 6 January.    


Help us Recycle for Carlisle

  • Help us Recycle for Carlisle

  • Use one of your recycling bags for plastic and the other for paper, cardboard and food/drinks cartons. Use your green box for tins, cans and glass.
  • Check your collection calendar online and remember to put your containers out by 7am on your collection day. We will not return if you miss your collection.
  • Please take your containers back onto your property the same day after collection.
  • In high winds, please do not leave containers out overnight. Please keep hold of your recycling until your next collection or use a local recycling site to reduce the risk of materials littering your streets.
  • Please note, we CAN collect black plastic trays and clean aluminium foil trays (no tin foil).
  • Please remember that we CANNOT collect Christmas wrapping paper for recycling. Wrapping paper is often shiny, dyed, laminated, glittery or plastic backed, and covered in sticky tape. None of these can be recycled. This also applies to glittery and foil Christmas cards. Please place wrapping paper and the fronts of glittery and foil cards into your refuse. Please place the backs of glittery and foil cards into your paper and cardboard recycling bag.
  • Consider reusing materials to make Christmas items e.g. crackers, decorations, cards, or using a reusable gift bag instead of wrapping paper. for more information.

Useful contacts:

Cumbria County Council’s Highways Hotline:

Tel: 0300 303 2992 (answer phone service evenings, weekends and public holidays)

*Please note - cost of calls may vary depending on mobile provider* 


Cumbria County Council's Social Services:

If you are worried about an adult or a child, the out of hours emergency numbers are:

Adult Social Care: 01228 526690

Children: 0333 240 1727


Carlisle City Council's Homeless support:

Carlisle City Council’s homeless prevention team can help anyone, at the threat, or experiencing homelessness/rough sleeping. Advice is available from staff at the Civic Centre during normal office hours.

OUT OF HOURS in an emergency, please call:


For Winter Ready advice, including health, gritting and flood advice, visit


Job Centre 

The Jobcentre will be open until 5pm on Tuesday 24 December. They will then reopen on Monday 30 December and are closed on Wednesday 1 January. The online service remains open throughout the period 24/7 365 at


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