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Published on 16 March 2017

Register for MyAccount

MyAccount is your online customer account that's available when you need it, wherever you are.

Register for MyAccount for your free, 24 hour access to council services at the touch of a button. Quick. Simple. Secure.

Creating your account is easy...just visit www.carlisle.gov.uk/My-Account 

All you need to get started is an email address, which will be used as your login after we send you the link to activate your account.

You only need to complete the registration process once.  From then on you can use your username and password to access a range of council services online at a time that suits you.

  • View your Council Tax details, set up a direct debit, make payments, apply for discounts and amend address details online.
  • Sign up for E-Billing
  • View your Housing Benefit application and complete a change of circumstances online.
  • Report a change of address.
  • Report an environmental problems order services.
  • Order a new bin, report a missed collection or order a special collection.
  • View your Business Rates details, set up a direct debit, make payments, apply for discounts and amend address details online.
  • Submit green spaces enquiries.
  • Submit a planning enquiry.
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