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Published on Friday, August 21, 2015
When we started the Smarter Services Delivery project, the team sat down and defined a set of guidelines that we used to guide our initial steps
A User journeys should:
It is inevitable in a project like this that the first consideration is infrastructure and software. It was obvious, that our existing software, designed for a non mobile world was not up to the job. It was not the easiest to use or maintain and carried expensive licences.
As local government budgets are squeezed ever tighter we needed to look at how we can deliver our services better , quicker and more efficiently, It was therefore a no brainer for us to start looking at what the Open Source Community could offer us.
Why Open Source you might ask, a good question that is easily answered
WIN WIN WIN
We looked at a number of products across technologies and it soon became evident that choosing a technology compatible with our existing infrastructure was the correct path to:
We then Evaluated the 5 Leading CMS systems in our technology group based upon the following Criteria:
We finally decided upon a product that offered us a really stable platform with many years of use. A product with over 800,00 sites in production including many famous public and corporate organisations,
NASA– Samsung –United Nations - BP - Royal Bank of Scotland to name a few.
It also has a really powerful development platform to allow us to develop and deploy our own extensions and modules in house.
Ok, once we had this in place we knew we had to put all this theory into practice, this involved evaluating virtually every council web site in the UK, "Really" we did!, we then filtered by the guidelines we set at journeys start and at the end of a long process had a short list of 3 sites that we felt were on the same journey as us. We were able to use these 3 sites as reference whenever we hit something new and wondered "Well how did so and so handle this", a great reference indeed.
Once we put these findings together with the data returned from our user journey workshops and open days we had a clear understanding of aims and we set about building the first wire frames and getting approval to continue with our designs.
The first website we produced was http://oldfirestation.carlisle.city/ this, along with the Crime Weekend Site proved to be a big success and proved that we were on the right track.
Only time will tell ,if our choices were right. So here's hoping our main site is also a great success.
Tags: Stuart Fraser , Transformation , Responsive , HTML5 , CSS , Web Design