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Tuesday , November , 21 2017

Frequently Asked Questions

If you cannot find the information you want in our service pages, you may be able to find it on this main FAQ page.
After looking at the statistics of how users browse our site we have now focused on the most used services as priority, many hundreds of information pages on our site that were accessed rarely or sometimes not at all have now been removed to de-clutter and make our site easier to use.

However we still accept that some information is desirable to help our users better understand aspects of how Carlisle City Council services work, so we provide FAQ lists on most our section landing pages.
All FAQs including any FAQ that does not fit in any of our our site sections are accessible here in the master FAQ page.

Master FAQ ( select a category or search for answers )

Advice on Debt and Claiming Benefit

Revenues & Benefits Services
Carlisle City Council
Civic Centre
Carlisle
CA3 8QG

Telephone: 01228 817201 

Textphone: 18001 01228 817000

Opening hours: Monday to Thursday 9:00 am to 5:00 pm

Friday 9:00 am to 4:00 pm

We offer help and advice in the Customer Contact Centre

Benefits Advice Service

Benefits Advice Service
Civic Centre
Carlisle
CA3 8QG

Telephone: 01228 817400  Fax: 01228 817401

e-mail: [email protected]

Citizens Advice

Citizens Advice
5-6 Old Post Office Court
Devonshire Street
Carlisle
CA3 8LE

Telephone: 01228 633909

Law Centre

Community Law Centre
8 Spencer Street
Carlisle
CA1 1BG

Telephone: 01228 515129   Fax: 01228 515819

Job Centre Plus

Jobcentre Plus
Broadacre House
16/20 Lowther Street
Carlisle
CA3 8DA

Telephone: 0800 055 6688

Age UK

Freephone Information Line 0800 00 99 66

National Debt Line

Freephone: 0808 808 4000

Monday to Friday, 9am to 9pm Saturday 9.30am to 1pm

24 hour voicemail service on the same number

One Parent Families Advice Line

Telephone: 0800 018 5026

Debt Advice Foundation

The Debt advice foundation (external link) offers debt advice and support.

This A to Z of services list provides links to service pages alphabetically