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Monday , November , 20 2017

Frequently Asked Questions

If you cannot find the information you want in our service pages, you may be able to find it on this main FAQ page.
After looking at the statistics of how users browse our site we have now focused on the most used services as priority, many hundreds of information pages on our site that were accessed rarely or sometimes not at all have now been removed to de-clutter and make our site easier to use.

However we still accept that some information is desirable to help our users better understand aspects of how Carlisle City Council services work, so we provide FAQ lists on most our section landing pages.
All FAQs including any FAQ that does not fit in any of our our site sections are accessible here in the master FAQ page.

Master FAQ ( select a category or search for answers )

Buy a plan

Buy a plan

Every planning application needs a site location plan and block plan showing the location and boundaries of the site you are planning to work on. The most common reason for planning applications being rejected is that the accompanying plans are invalid. You can use the Planning Portal Buy a Plan (external link) service to ensure that you meet our requirements.

Paper copies of site location plans can also be obtained from

Carlisle Library
11 Globe Lane
Carlisle CA3 8NX

Tel: 01228 607310 Fax: 01228 607333
Email: [email protected]

This A to Z of services list provides links to service pages alphabetically