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Sunday , November , 19 2017

Frequently Asked Questions

Find out more benefits support answers with our FAQ page

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I am elderly or disabled - can someone visit to help me claim?

I am elderly or disabled - can someone visit to help me claim?

Visiting Officers

The Visiting Officer provides a support service to customers who are elderly, disabled or unwell in their own home and can assist with the completion of any forms that are needed.

To arrange for a Visiting Officer to come to your home, contact us on 01228 817200 and select option 3. We will notify you in writing before coming to visit you.

Verification Officers

We also have officers whose job it is to visit you at home to ensure your claim is correct and that you are still claiming all the Benefits you are entitled to. If a Verification Officer is coming to visit you we will notify you by letter first.

All of our Visiting Officers carry ID cards with them.

This A to Z of services list provides links to service pages alphabetically