The Community Trigger is a process you can use to ask agencies to review their response to anti-social behaviour or hate incidents you have reported
If someone has reported Anti-Social Behaviour but no action has been taken, you will be able to tell us about it under the Community Trigger.
The reporting threshold is:
- You have reported three or more incidents relating to the same problem in the past six months to the Council, Police or your landlord, and no action has been taken.
- You have made five reports about the same problem in the past six months to the Council, Police or their landlord and no action has been taken.
- One incident or crime motivated by hate in the last three months and no action has been taken.
What is meant by no action taken?
The reported problems have not been acknowledged – i.e. no one contacted you to advise what action would be taken.
The reported problems have not been appropriately investigated.
Your vulnerability and/or the potential for harm has not been considered and this has affected potential service delivery.
No action has been taken because information has not been shared between partners and this has affected potential service delivery.
What is not suitable for a Community Trigger?
If someone has reported Anti-Social Behaviour and received a service but the problems are ongoing;
Contact the agency you are working with to tell them what is happening.
If you have reported Anti-Social Behaviour and received a service but you’re unhappy with the service received or action taken;
Submit a complaint under the agency’s complaints procedures.
You need to fill out a local community trigger online referral form giving details of the case.
The Community Trigger is designed to ensure that there is a review where cases have been reported and no action has been taken. It is not a complaints procedure. If your case meets these criteria you will be notified within five working days.
Your case will be reviewed and recommendations may be made as to how the case can progress will be reported to you within ten working days.
I don’t meet the criteria, what do I do now?
If this is the first time you are reporting this issue or concern, you can report it by:
Contacting Cumbria Constabulary on 101 or http://www.cumbria.police.uk/contact-us
Riverside Housing Association on 0345 111 0000 or firstname.lastname@example.org
Impact Housing Association on 01228 633 600
Carlisle City Council on 01228 817 000 / 817 200 or email@example.com
In emergencies, always call 999.
Carlisle and Eden Community Safety Partnership (CSP)
The CSP is a partnership group made up of the following responsible authorities:
- Eden District Council
- Carlisle City Council
- Cumbria County Council
- Cumbria Constabulary
- Cumbria Fire and Rescue Service
- Public Health Cumbria
- Cumbria Probation Service
- Other invited organisations as agreed by the Leadership Group.
The aim of the partnership is to work together to address crime and disorder in North Cumbria.
Our Partnership Plan outlines the priorities for 2015 -16 which are:
- Anti-Social Behaviour
- Alcohol and Substance Misuse
- Reduce Re-offending
- Violent Crime
- Domestic and Sexual violence.
The Carlisle and Eden CSP also considers funding applications that contribute to the partnership priorities. To find out more information or apply for funding please contact Clare Stratford, Eden District Council, 01768 817 817.
The Police and Crime Commissioner also considers funding applications through the Community Fund. It is specifically for access by the local community, third sector and voluntary groups within Cumbria. It is specifically aimed at supporting projects that are provided within local communities for the benefit of that community. For further information please visit their website.