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Tuesday , August , 22 2017

Flooding Support

Cumbria Floods Partnership

The Cumbria Floods Partnership was established so that communities and organisations could develop an action plan that considers how flood water can be managed along the whole length of the Eden catchment, from source to sea.
Using a catchment approach, the flood risk will be reduced by delivering a number of actions including upstream management, improved defences, maintenance and resilience techniques. The first version of the Cumbria Flood Action Plan, including the Carlisle Community Plan is available as a
downloadable document.

Carlisle Flood Plan

We have also produced a Carlisle Flood Plan, in partnership with Cumbria County Council and the Environment Agency. This sets out what actions we will take in the event of a flood. A copy of the plan is available as a downloadable document.

How you can get involved

Get prepared for flooding

  • Contact your local Flood Action Group
  • Sign up for flood warnings - call Floodline on 0345 988 1188
  • Make your home more resilient to flooding - advice is available at
  • Put together a personal flood plan for you and your family. A downloadable document is available to the right of this page. The personal flood plan includes a list of things you should do (like moving sentimental items to safety) and provides space for you to note down important contact details such as your utility companies and insurance.
  • Sign up to Cumbria Community Messaging at to receive free weather and flood information.
  • In the event of a flood or other major incident, listen for updates on BBC Radio Cumbria and follow @Cumbriapolice, @CumbriaCC and @EnvAgencyNW on Twitter.

Property Resilience Grants

Property Resilience Grants

The cut-off date for applications was Friday 31 March 2017.

All payments need to be made by 30 September 2017. If you have any queries, please contact us 01228 817002 or email [email protected]

The grants were available to fund measures which improve a household or business property's resilience or resistance to flooding. Top up grants are also available from the Cumbria Community Foundation.

Cumbria Flood Recovery Appeal

Hardship grants, as well as Top Up Resilience grants are still available from the Cumbria Flood Recovery Appeal. Visit or call 01900 825760.

Flood Recovery Support

Our Flood Recovery Support Officer, Jack Dilley, is available to support anyone affected by the floods. He can be contacted on 01228 817301. Jack can provide advice on flood grants and other schemes available to help vulnerable residents. These include heating, gas appliance servicing, efficiency, draught proofing and insulation.


BERG, working on our behalf, is also helping flood affected property owners get quotes to install flood alleviation measures. They are available at the Civic Centre between Monday - Friday, 9am - 4pm. They can also be contacted on 01228 817002 or email [email protected]

Rebuilding Together

The Big Lottery Fund has announced a £1million package to help Cumbrian communities become more resilient. The 'Rebuilding Together' programme will take place over the next three years, led by Cumbria CVS and delivered in partnership with Cumbria Action for Sustainability (CAfS) and Action with Communities in Cumbria (ACT). To find out more call 01228 817224, email [email protected] or visit

Flood Advice Centre

Funding advice and support continues to be available from the Flood Advice Centre, 27 Spencer Street, Carlisle. It is open on Mondays, 9am - 12noon (appointment only), Fridays,10am - 6pm and Saturdays, 9am - 12noon.
The centre offers personal help and advice to those who have been affected by the floods. Support covers builder and insurance issues, drying out and property repairs, property flood protection advice and surveys. Contact Paul Hendy on 07747 702299 or email [email protected]

Flood Re

Flood Re is designed to ensure affordable flood insurance is available for those homes at the highest risk of flooding. Flood Re increases the availability and choice for home owners, making it easier to shop around to get the best deal. Visit

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