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Get face-to-face help and advice

The Customer Contact Centre offers a range of public services under one roof, in a friendly environment. We have specially trained staff on hand to provide information, help and advice on a range of services.
  Contact Carlisle City Council

Before you visit us

It may be quicker and easier to use our website to:

Register for MyAccount to manage your Council Tax, Housing Benefit or housing rents online - making payments, changing your details and more.

Disabled access

A disabled entrance and parking is available at the Civic Centre.

How to find us

Click on the map marker below to get directions.

Due to the Covid-19 Pandemic, face to face visits are by appointment only. You can make an appointment by calling 01228 817200 or emailing [email protected] Thank you for your understanding.

Contact Information
  • : Carlisle City Council Civic Centre, Carlisle, Cumbria, CA3 8QG
  • : 01228 817200
  • : contact us
Opening Hours

Opening times for our face to face and telephone support

Monday

9am - 5pm

Tuesday

9am - 5pm

Wednesday

9am - 5pm

Thursday

9am - 5pm

Friday

9am - 4pm

Saturday

Closed

Sunday

Closed

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