Get face-to-face help and advice

The Customer Contact Centre offers a range of public services under one roof, in a friendly environment. We have specially trained staff on hand to provide information, help and advice on a range of services.

Contact Carlisle City Council

Before you visit us

It may be quicker and easier to use our website to:

Register for MyAccount to manage your Council Tax, Housing Benefit or housing rents online - making payments, changing your details and more.

Disabled access

A disabled entrance and parking is available at the Civic Centre.

How to find us

Click on the map marker below to get directions.

Due to the Covid-19 Pandemic, face to face visits are unavailable. You can access our services by:

Phone - 01228 817200

Email - [email protected]

Online - MyAccount

Contact Information

: Carlisle City Council Civic Centre, Carlisle, Cumbria, CA3 8QG
: 01228 817200
: contact us

Opening Hours

Opening times for our face to face and telephone support

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 4pm
Saturday	Closed
Sunday	Closed

This A to Z of services list provides links to service pages alphabetically