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Bereavement Services Administrator

37 hours per week - £20,092 to £20,903 per annum

28 April 2021/Categories: Job Vacancies

We are seeking to recruit a highly motivated and committed person to support the delivery of our caring, professional and high-quality Bereavement Service as an Office Administrator.

Based at Carlisle crematorium you will become an integral member of our team of 7.  The role is full time (Monday to Friday 8am to 4.30pm)

Duties include:

  • Providing customer service via telephone, face to face and electronically.
  • The checking and preparation of all paperwork required for cremation, burial and memorialisation schemes.
  • Liaising with Funeral Directors, Funeral Celebrants, Memorial Masons, Clergy and Suppliers.
  • Reception duties and routine clerical tasks.
  • Inputting information from cremation and burial paperwork onto The Burial and Cremation Administration System (BACAS)
  • Processing and production of invoices, checking completed memorial (Book of Remembrance, plaques etc)
  • Carrying out genealogy searches using both the database and indexes.
  • Comprehensive use of the Wesley Media Music system (uploading funeral music requests)
  • Production of daily paperwork regarding funeral arrangements.
  • Taking bookings for burial, cremation and garden appointments.

This list covers the main areas of the role but is not exhaustive, a flexible approach is essential.

We offer an excellent benefits package with flexible working, a generous pension scheme and fabulous development opportunities.

If you would like to apply for this post please return your completed application form no later than 12 noon on Friday 14th May 2021 to [email protected]  quoting the vacancy ref V1966.

Interviews are anticipated to take place week commencing 7th June 2021.

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How to Contact Us

In the interests of Equal Opportunities we do not accept CV's.

You can return your completed application form by email to:

[email protected]

or print and post your form to:

HR & Payroll Section
Carlisle City Council
Civic Centre
Carlisle
CA3 8QG

Only applications using our current form will be accepted.

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