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Published on 13 March 2020


**To find out local Public Health information, please visit Cumbria County Council's website. This includes updates on the Covid-19 infection rates for Carlisle and other areas in Cumbria.**

Do you need urgent help?

We are continuing to provide services and are doing all we can to support our local communities. Find out what financial and housing support is available by clicking here.

We are also working with partners on the Coronavirus emergency response, focusing on the needs of the most vulnerable.

You can contact us during normal office hours on 01228 817200 or email [email protected] and help will be available.


Help is here campaign 

Cumbria County Council, local NHS, district councils and the community and voluntary sector are making it easier for the county's residents to find support if they are struggling with the pressures caused by the COVID-19 pandemic.

Go to 

For residents who need urgent help finding food and essential items, or if they are struggling to cope with their current situation for whatever reason, they are advised to call the county council’s Support Helpline on 0800 783 1966 (Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm).

You can also email [email protected]k and you will receive a response within one working day.


Our services

We are continung to provide services, ensuring that we’re doing all we can to support our residents and local communities. We are working with partners on the response to this emergency, focusing on the needs of the most vulnerable.

Click on the following links to find out how these services have been affected:


Updates on other services are as follows:

Customer Contact Centre update

You can continue to contact us via email at [email protected] or by calling 01228 817200.



The Carlisle Shopmobility scheme is open. The scheme, based in The Lanes Shopping Centre, was temporarily closed during the coronavirus lockdown. Its usual opening hours are 10am and 4pm, Monday - Friday.

Based on level two of The Lanes car park, it provides powered scooters and wheelchairs (both manual and powered) for people with mobility difficulties, to help them shop and use the facilities in Carlisle city centre.

To use the service there is a charge of £2 per day. Alternatively, there are memberships options - £5 for six months or £10 for a year.




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