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Published on 13 March 2020


**To find out local Public Health information, please visit Cumbria County Council's website. This includes updates on the Covid-19 infection rates for Carlisle and other areas in Cumbria.**


Following the additional government advice regarding social distancing and mass gatherings, we’ve taken steps to delay the spread of Coronavirus and will divert our resources to critical services.

We will continue to provide services, ensuring that we’re doing all we can to support our residents and local communities. We are working with partners on the response to this emergency, focusing on the needs of the most vulnerable.

Click on the following links to find out how these services have been affected:



An update on other services is as follows:

Customer Contact Centre update

Our Civic Centre Customer Contact Centre has reopened for face to face pre-booked appointments.

Appointments can be made by calling 01228 817200 or by emailing [email protected]

Safety measures will be put in place for visitors and council staff, this includes social distancing measures and hand sanitising points. When a customer books an appointment, instructions will be issued of how to enter the contact centre safely. A copy of our Covid-19 Secure certificate is available here.

We will endeavour to resolve queries by either by phone or email before making a face to face appointment to ensure we are keeping customers and staff as safe as possible.



Our shopmobility scheme reopened on Monday 6 July.

The scheme, based in The Lanes Shopping Centre, was temporarily closed during the coronavirus lockdown. Its usual opening hours are 10am and 4pm, Monday - Friday.

Based on level two of The Lanes car park, it provides powered scooters and wheelchairs (both manual and powered) for people with mobility difficulties, to help them shop and use the facilities in Carlisle city centre.

To use the service there is a charge of £2 per day. Alternatively there are memberships options - £5 for six months or £10 for a year.


Supporting Communities

We're working with partners to support local communities across Carlisle and Cumbria, and particularly vulnerable and isolated people, during the ongoing COVID-19 pandemic.

Go to to find guidance, resources and information which we hope you can share with your community to support each other as much as possible during this time.

Please only use and share official and trusted information and guidance from, Public Health England, the Department of Health and Social Care, NHS and local agencies including councils and Police.

You can also subscribe to email alerts for your area. Click the relevant district/borough and subscribe for updates.

The link for Carlisle is here



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