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Homelessness support

Published on 20 March 2020

Homelessness support

Draft Carlisle Homeless Prevention and Rough Sleeping Strategy 2021-26 - Have your say! 

Our draft Carlisle Homeless Prevention and Rough Sleeping Strategy 2021-26 sets out the guiding principles for the development and delivery of homelessness (including rough sleeper) services in Carlisle and district over the next five years.

It will ensure that the services and support in place for those at risk of, or experiencing homelessness are as effective and accessible as possible. It also aims to inform stakeholders of the levels of homelessness in Carlisle and provide a baseline to measure future progress and performance.

The strategy and accompanying action plan have been developed in response to the findings of a homeless and rough sleeping review; which has provided a comprehensive understanding of homelessness across Carlisle. As well as significant successes, the review also identified key challenges, which the strategy will seek to address. This strategy has also been developed as a result of consultation with service users and statutory bodies to ensure that it accurately captures the needs and aspirations of all those involved with, and those experiencing homelessness in Carlisle.

We would now like to invite you to submit your comments on the strategy. Your views are very important so please spare a few minutes to complete this questionnaire.

Please respond by Friday 20 November 2020 by using this link:


Support needed:

Are you a private landlord that would like to support vulnerable residents? Our Homelessness Support team is asking private landlords with available accommodation in Carlisle to get in touch. Incentives may be offered, such as rent in advance or rent deposits, as well as having a local authority contact available to offer any support. 

Please get in touch by calling 01228 817200 or email [email protected]


Donations update:

We have taken the decision to temporarily halt the request for donations for our homeless accommodation and residents. Thanks to all those who have generously dropped off items. These have been warmly received.

However as we’re all been asked to our limit our contact with each other to try and reduce the transmission of coronavirus, please don’t drop any donations to any of our homeless accommodation until further notice.


Homeless support:

We are continuing to respond to the COVID-19 crisis and are doing everything we can to support the Government and NHS responses by meeting the needs of people facing homelessness in Carlisle.

We are actively engaged in countywide discussions and plans to coordinate and manage responses to coronavirus and rough sleeping with key partners. This includes stopping homeless people from congregating where there is a higher risk of transmission; and procuring emergency accommodation for those confirmed as rough sleeping.

We continue to provide emergency accommodation to men, women and families in line with our statutory responsibilities; and support those who are in our emergency accommodation where it is difficult to self-isolate, making sure that these people have access to the facilities that enable them to adhere to public health guidance on hygiene and self-isolation. We are utilising alternative powers and funding to assist those where there is no duty owed, to access shelter due to the COVID-19 pandemic and will actively seek to procure additional emergency provision should this be required in the coming weeks.

We currently have a range of emergency accommodation options including hostels, safe houses and self-contained dispersed provision which are all still operational; we are having to temporarily reprioritise our operational delivery to ensure that critical services, with safe levels of staffing, can continue to be provided to vulnerable people.

We will continue to deliver responsive services 24 hour a day and will continue to do all we can to support vulnerable residents; including those at risk of or experiencing domestic abuse and rough sleeping.

We will support people to access basics such as food and clinician care who need it, and where possible separate people who have significant drug and alcohol needs from those who do not.

We are delivering essential services safely in line with government guidelines to protect vulnerable people and staff. This includes following our usual out of hours approach via telephone interview.

You can contact our services directly using this link 

If you are unable to complete the online referral link you can email us via [email protected]

You can also contact us during normal office hours by calling 01228 817200.

Our out of hours contact numbers are 01228 817386 (single women and families) and 01228 817373 (single men).


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