Search
| Language and Accessibility

Latest News

[Return to Previous ]

New emergency support line for vulnerable people needing urgent help

Published on 30 March 2020

New emergency support line for vulnerable people needing urgent help

Cumbria County Council and partners have launched a new emergency support service for people at high risk of becoming seriously ill, as a result of COVID-19, and who do not have support available from friends, family or neighbours.

The Emergency telephone support line is 0800 783 1966.

Or you can email your request for help to [email protected].

The telephone ‘call’ centre will operate Monday to Friday 9.00am to 5pm and 10am to 2pm at weekends. The service will also accepts referrals from members of the public who may be concerned about people in their community

The helpline is there to support those at ‘high risk’ and include people over 70 years old, pregnant women and those with underlying health conditions who should be protecting themselves by staying at home. The majority of these people will already be receiving support from family, friends or local voluntary groups with tasks like shopping or collection of medicines if they require it. But we know that a small number of people will not have this support. If they have no alternative, these people will now be able to call the Freephone number to request help with getting food, medicines, essential supplies and home deliveries.

Cumbria County Council has been working closely with District Councils, CVS, Cumbria Community Foundation, community and voluntary sector, private sector and military to establish these new arrangements. To support the new helpline every area is coordinating a supply of essential food, medicines and supplies which can only be accessed via the emergency helpline or email. The requests received asking for help will then be matched with local support and supplies being offered by community groups, volunteers, councils and businesses. 

Cumbria is already seeing widespread community and voluntary sector support for the response to COVID-19 and informal support, including neighbourhood WhatsApp groups and community Facebook groups, alongside a commitment from existing community emergency planning groups, local churches and faith groups and formal voluntary sector organisations who are working with the county council and partners including District Councils and NHS.

Comments (0)Number of views (1078)

Categories: News, Residents, Council, Business, Breaking news

Tags:

Print

Theme picker

«June 2020»
MonTueWedThuFriSatSun
25262728293031
12
2711

Tribune Drive Play Area

Have your say on new improvements

Read more
34567
891011121314
15161718192021
22232425262728
293012345

Search Archive

This A to Z of services list provides links to service pages alphabetically