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Refuse and recycling services

Published on 20 March 2020

Refuse and recycling services

Refuse and Recycling Collections

Like other organisations and businesses, Covid-19 is impacting on our service delivery and we are working hard to maintain critical services. 

The safety of the public and our staff is our top priority, so please understand that we’re doing all we can to continue to provide the best and safest service we can during exceptional circumstances.

If you have a scheduled collection, please support us by continuing to leave out your refuse/recycling out for collection.


Changes to collection dates

You can check your refuse and recycling collection dates on our website. Just need to add in your postcode.

Collection dates tend to stay the same across the year but may change for bank and public holidays, and at Easter, Christmas and New Year. 

We work hard to avoid disruption to services, but there may be times of the year where adverse winter weather affects impacts on service delivery. Check for any service disruptions on our website.  

For further information, please visit our refuse and recycling webpage. This includes advice on how to recycle and dispose of your waste legally and responsibly.


May Bank Holiday Refuse and Recycling Collections

Please remember that refuse and recycling collections will be a day later than usual following the May Bank Holiday. 

Usual refuse and recycling date and May Bank Holiday collection date:

  • Monday 3 May (Bank Holiday Monday) - Collecting Tuesday 4 May.
  • Tuesday 4 May - Collecting Wednesday 5 May.
  • Wednesday 5 May - Collecting Thursday 6 May.
  • Thursday 6 May - Collecting Friday 7 May.
  • Friday 7 May - Collecting Saturday 8 May.

Collections return to normal from Monday 10 May onwards.


Household waste and recycling collections

Bulky Household waste collections

Collections cost £24 for up to three items. A collection date will be allocated depending on where the resident lives.

To protect the public and council collection crews, additional measures have been put in place. Residents are advised of the following:

  • If anyone in your household have (or have recently had) any symptoms of coronavirus or if your household is self-isolating, we will be unable to collect items at this time.
  • Please place items out for collection by 7am on collection day, or no sooner than the night before.
  • Items must be on the pavement, very end of driveway, or can be placed in the back lane if you receive a back-lane refuse collection.
  • Please make sure that all items are easily accessible for our crews and that you do not block the whole pavement/back lane access. 
  • Please either wipe down items with antibacterial wipes or spray them with a disinfectant/antibacterial spray once placed outside for collection

To book a collection, please visit our website or call 01228 817200 during normal office hours.


Garden waste collections

Steps have been taken to protect staff to ensure that they are safe and that the service can continue - social distancing has resulted in a reduced number of staff per collection round. This means that the collections take longer and may not take place at the same time as usual.

Collection days haven't changed but the collection time may have, so please put your bin out for collection by 7am on the day of your collection.

Residents are advised to check their refuse and recycling calendar or our website for their next collection dates. 

To ensure that all collections take place and to protect staff, we are asking residents not to put out any side waste with their bin. Please keep hold of any excess garden waste until your next collection. 

Only put garden waste in your garden waste wheeled bin - no household waste, soil or other waste products. Please do not overload the wheeled bin - if crews are struggling to move it then we may not be able to load it to the recycling vehicle.

Please do not line your garden waste bin with black sacks/liners as we cannot recycle these. 

Please continue supporting our frontline staff by following the advice.

We need your help:

  • Wash your hands before and after touching your bins and recycling containers to help protect yourself and our crews. Handwashing with soap and warm water for 20 seconds is still the most effective way to prevent the spread of infection. Our crews wear gloves; however, they touch lots of bins and recycling containers and this will reduce cross-contamination. Please wash your bin too.
  • Make sure cars are parked so they do not block access for the bin wagons. With more cars at home, it is making it difficult to get around the streets easily.
  • Show your support to the crews with a wave!

Recycling support

Thanks to all our residents for continuing to recycle. Please help our recycling team by:

  • Please don’t place face masks and gloves into your recycling containers. Dispose of them in your refuse bin. If you live within a household affected by coronavirus, please follow the advice set out below.
  • Rinsing tins and jars.
  • Make more room in your recycling box and bag, by flattening cardboard containers, squashing cans and plastic bottles and replace bottle tops.
  • Also to minimise the risk of littering, fasten your recycling bags and use a green box cover.
  • Please remember to wash your hands before and after you have handled your bin and recycling containers.

What to do with waste if a household is affected by coronavirus

Cleaning and disposal of waste

When cleaning you should use your usual household products, like detergents and bleach, as these will be very effective at getting rid of the virus on surfaces. Clean frequently touched surfaces such as door handles, handrails, remote controls and table tops. This is particularly important if you have an older or vulnerable person in the house.

Personal waste (such as used tissues) and disposable cleaning cloths can be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. This should be put aside for at least 72 hours before being put in your usual external household waste bin.

Other household waste can be disposed of as normal.

For more information, go to this website.

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