Advice for businesses and customers
Pubs, bars and restaurants are now able to reopen, providing they adhere to COVID Secure guidelines.
We have been working with Cumbria Police and other agencies. Please see our guide for businesses and consumers.
Visit Britain has launched the ‘Good to Go’ industry standard and supporting mark means businesses across the sector can demonstrate that they are adhering to the respective government and public health guidance, have carried out a COVID-19 risk assessment and check they have the required processes in place.
We would like to encourage you all to adopt ‘Good to Go’ as part of the effort to raise consumer confidence, and reassure visitors that Carlisle is a safe place to visit.
Businesses where food and drink are purchased and consumed in their indoors or outdoor areas are allowed to open their doors again, provided they follow the COVID-19 secure guidelines set out by the government.
Businesses will need to take certain steps to protect customers and staff, including limiting the number of customers allowed inside at one time, reconfiguring indoor and outdoor seating and tables to maintain social distancing guidelines, encouraging contactless ordering from tables and providing a table service in order to limit bar or counter service.
Businesses are also requested to keep a temporary record of their customers for 21 days and assist NHS Test and Trace with requests for that data if needed.
Toilet facilities within the premises are to be kept open and businesses will be required to consider the use of social distancing markers, signs to promote good handwashing technique, increased frequency of cleaning and keeping facilities well ventilated.
Businesses should also display a notice visibly in premises and on their website, if they have one, to show their employees, customers and other visitors that they have followed this guidance.
The guidance for people who work in or run pubs, bars, cafes and restaurants or similar environments is available here. Some fire safety information has also been drawn together by Cumbria & Rescue Service and is available on this page as a downloadable document.
New guidance for businesses on how to maintain records of staff, customers and visitors to support the NHS Test and Trace has been published. The hospitality industry have been requested to obtain details and keep for 21 days. Info at https://bit.ly/31T6B7d
Use of outdoor areas for food and drink consumption
The government has introduced plans to allow more pubs, restaurants and cafes to serve customers outside.
If a business wishes to place tables and chairs on a pavement, verge or road they are required to apply for a Pavement Licence. The new temporary law enables applications to be “fast tracked” by reducing the consultation period to five working days and the application fee lowered to £100. For enquiries, please email [email protected]
Businesses that have a Premises Licence to sell alcohol on the premises will now automatically be allowed to have off-sales without the need for an application vary their licence. This last until September 2021. This means that a customer can buy alcohol and consume away from the premises, for an example an outdoor seating area, making social distancing easier.
Pubs and restaurants will be able to use car parks and terraces as dining and drinking areas. Planning laws regarding outdoor structures including gazebos and marquees are temporarily relaxed meaning they no longer need an application and can be set up for longer.
We will continue to ensure their communities are consulted on licensing applications, that waste is disposed of responsibly, and that access to pavements and pedestrianised areas are not compromised as a result of the changes.
Apps for ordering, promoting venues and managing capacity
We’ve identified the following apps that you might find helpful for your venues, they’re low cost and provide a range of functionality that could support you and your business. This list isn’t exhaustive and may not be suitable for your premises. There are also some other example on the Best Bar None website.
An in-venue food & drink ordering service for restaurants, bars, pubs and cafes that is completely free to set up and 1% commission on orders. Other benefits include:
- Covid-secure technology.
- No setup or subscription costs.
- Track & trace compliant.
- Branded up to suit any venue.
- No lengthy contract agreements.
- No download needed for the customer - works through browser on phone, not an app.
- Support local charities & health workers.
- Behaviour analysis to optimise sales.
Offers table service for any venue type, bar, pub, restaurant, takeaway. There is a £99 setup fee and hen all orders cost 1p, no matter what order value.
- Customers' orders from the venue’s own menu via our mobile App, the orders are picked up on any internet-connected device behind the bar.
- Venue Admin has full unrestricted access to add, alter change menu items.
- System records the details of people ordering from the App and people with the App inside the venue.
- £99 setup, then 1p per order regardless of order value.
A paperless and contactless checklist system for recording in real-time from a mobile phone app and scanning a QR code placed at the premises. Charges for that system range from £35 and up and is dependent upon how many codes are in use.
- Can have different 'departments', that have a different checklist for each department
- Very flexible and easy to use.
NDML can arrange for some discounts if the venues are insured with them.
Fire safety advice for businesses re-opening
Cumbria Fire and Rescue Service is asking local businesses which are re-opening following the easing of Covid-19 lockdown restrictions to ensure their workplace is safe for employees and customers to return.
Since social distancing measures were put in place, it’s likely a number of changes have been introduced in workplaces to help staff work while adhering to restrictions.
To help businesses to remain fire compliant, Cumbria Fire and Rescue Service has compiled a checklist of issues to consider before allowing anyone back into premises, including:
- Review your fire risk assessment.
- Keep your escape routes clear and accessible.
- Check your fire safety systems and equipment.
- Arrange a staff training refresh.
Key issues for businesses to consider before re-opening:
If you’re back in business make sure changes to staff numbers or working practices do not impact your fire safety. Have you got enough trained staff at any one time and have any changes been communicated to staff?
If you have moved staff around to help with social distancing in the workplace, make sure they can still clearly hear alarms and know how to evacuate in the event of an emergency.
Many businesses have taken steps to protect people from COVID19. Make sure the installation of measures such as plastic screens do not obstruct fire safety measures like sprinklers or smoke alarms.
Review your Fire Risk Assessment. If your business is back to work, review your site and make sure escape routes are clear and clutter free. Ensure they are not used to store additional stock and exit doors are easily accessible.
Fire doors must not be propped open to discourage touching of door handles. Encourage regular handwashing, keep fire doors closed to keep your premises, customers and staff safe.
Evacuation plans and drills
Make sure your staff know what to do if there is a fire. If your premises have made changes or your staff need training, a desktop drill can help.
Additional information for businesses:
Advice for Customers
How to keep safe?
Please follow safe distancing measures and look out for signage.
We are also asking people to be aware of all the latest public safety messages.
- Do not leave home if you or anyone in your household has symptoms.
- Keep within your household or social bubble when socialising. If you are indoors gatherings are limited to members of any two households (or support bubbles), while outdoor gatherings are limited to members of any two households (or support bubbles), or a group of at most six people from any number of households.
- Maintain social distancing at all times.
- Wear face coverings in enclosed public spaces where social distancing isn’t possible including public transport.
- If possible, use hand sanitiser or handwashing facilities when entering premises (to reduce the risk of transmission by touching products while browsing).
- Keep contact to a minimum and try to use contactless payments if available.
- Some premises will need to limit the number of customers, so you may be asked to queue outside or book a table in advance.
Here are some tips from Cumbria Police on how to keep safe
- Always drink in moderation.
- Drink water between alcoholic drinks - it can stop you drinking too much.
- Plan ahead - charge your phone.
- Plan ahead - how are you getting home?
- Do not drink and drive.
- Never leave your drink unattended.
- Do not accept drinks from a stranger.
- Look after your friends.