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Update on services

Published on 27 March 2020

Update on services

New parking initiatives

A range of parking incentives have been introduced in Carlisle.

We are piloting a new ‘check in, check out’ payment option in one of our city centre car parks and have extended our ‘early bird’ offer. 

Check-in, check-out:

The new scheme is being piloted in West Walls car park and provides customers with the ability to pay for parking per minute by using a debit/credit card on arrival to ‘check-in’ and again on departure, to ‘check out’. The system will then automatically charge for the time used, per minute. The new initiative will provide more flexibility for customers who may want to stay longer in the city centre without the need to rush back when their parking ticket expires.

Extension of car parking early bird offers:

Early bird parking offers currently provide reduced parking charges for those arriving before 9.30am and parking all day in the following Carlisle City Council car parks: West Walls, Viaduct, The Sands and Swifts, Monday - Friday.

The early bird offer has been extended to 10.30am. This takes into account the change in people’s travel patterns and will allow greater flexibility for businesses to offer staggered start times for staff to support social distancing requirements.

The schemes started in September 2020.

When using Carlisle City Council car parks, customers are advised to follow social distancing guidance and if possible, pay by card or contactless rather than use cash and park in alternate bays. The majority of council car parks provide contactless payment options including credit/debit card, mobile phone using MiPermit, Apple Pay and Android Pay.

The MiPermit scheme has no hidden costs and is an easy and flexible way to make a cashless payment.

There are a number of ways to use the MiPermit scheme. Customers can call or text, but the easiest way is to use the APP, simply download MIPERMIT onto your smartphone and on arrival at the car park, use your app select your stay and pay. Customers can even extend their stay if out shopping so no need to rush back.

 

Bitts Park car park

Due to essential Environment Agency flood defence works planned this summer, Bitts Park car park will be closed between Tuesday 4 August 2020 and 31 March 2021.

The Environment Agency flood improvements are vital for protecting the city from future flood risks. We apologise for any inconvenience the car park closure may cause.

Alternative parking is available in nearby car parks including Castle car park, The Sands car park and Swifts Bank car park. Although some flood defence works will be carried out in Swifts Bank car park, it will remain open.

 

Parking charges

Charging in our car parks started again on Monday 1 June 2020.

The decision to reintroduce the charges is in line with national guidance and is consistent with the approach taken by other districts within the county.

Free parking continues to be available to NHS staff, care workers and NHS volunteer responders involved in the Coronavirus response in the council’s long stay car parks. They are able to get a key worker parking pass from their employer under the government guidance. This will allow them to park for free in all council long stay car parks when a permit is displayed in their vehicle. These are: Castle car park; Sands Centre car park; Caldew Riverside car park; Viaduct car park and West Walls car park.

Passes are available through NHS Trusts, local authorities and the Royal Voluntary Service. For further details visit: https://www.gov.uk/government/publications/covid-19-health-care-and-volunteer-workers-parking-pass-and-concessions 

When using the car parks, customers are advised to follow social distancing guidance and if possible, pay by card or contactless rather than use cash and park in alternate bays. The majority of council car parks provide contactless payment options including credit/debit card, mobile phone using MiPermit, Apple Pay and Android Pay.

Overnight closures of Caldew Riverside, Castle and West Walls car parks have been reinstated. This prevents access or exit from the car parks each evening from 8pm to 6.30am the next day in Caldew Riverside and Castle car parks. West Walls car park closes between 11pm and 6.30am.

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