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Update on services

Published on 20 March 2020

Update on services

Household waste and recycling collections

Bulky Household waste collections

Our Bulky Waste collection service has restarted and is now taking bookings.

We postponed the service in late March to ensure that critical services continued during the Coronavirus outbreak.

Collections cost £24 for up to three items. A collection date will be allocated depending on where the resident lives.

To protect the public and council collection crews, additional measures have been put in place. Residents are advised of the following:

  • If anyone in your household have (or have recently had) any symptoms of coronavirus or if your household is self-isolating, we will be unable to collect items at this time.
  • Please place items out for collection by 7am on collection day, or no sooner than the night before.
  • Items must be on the pavement, very end of driveway, or can be placed in the back lane if you receive a back-lane refuse collection.
  • Please make sure that all items are easily accessible for our crews and that you do not block the whole pavement/back lane access. 
  • Please either wipe down items with antibacterial wipes or spray them with a disinfectant/antibacterial spray once placed outside for collection

To book a collection, please visit or call 01228 817200 during normal office hours.


Garden waste collections

Fortnightly garden waste collections restarted in Carlisle week commencing 22 June.

The kerbside collections were temporarily suspended in March as we took steps to protect critical services. They were then phased back in from late April with residents receiving a collection once every four weeks. Refuse collections and other key kerbside collections have continued as normal during the Coronavirus outbreak.

Steps have been taken to protect staff to ensure that they are safe and that the service can continue - social distancing has resulted in a reduced number of staff per collection round. This means that the collections take longer and may not take place at the same time as usual.

Collection days haven't changed but the collection time may have, so please put your bin out for collection by 7am on the day of your collection.

Residents are advised to check their refuse and recycling calendar or our website for their next collection dates. Visit

To ensure that all collections take place and to protect staff, we are asking residents not to put out any side waste with their bin. Please keep hold of any excess garden waste until your next collection. 

Only put garden waste in your garden waste wheeled bin - no household waste, soil or other waste products. Please do not overload the wheeled bin - if crews are struggling to move it then we may not be able to load it to the recycling vehicle.

Please do not line your garden waste bin with black sacks/liners as we cannot recycle these.  Thank you.

Please continue supporting our frontline staff by following the advice.

We need your help:

  • Wash your hands before and after touching your bins and recycling containers to help protect yourself and our crews. Handwashing with soap and warm water for 20 seconds is still the most effective way to prevent the spread of infection. Our crews wear gloves; however, they touch lots of bins and recycling containers and this will reduce cross-contamination. Please wash your bin too.
  • Make sure cars are parked so they do not block access for the bin wagons. With more cars at home, it is making it difficult to get around the streets easily.
  • Show your support to the crews with a wave!

Recycling support

Thanks to all our residents for continuing to recycle. Please help our recycling team by:

  • Please don’t place face masks and gloves into your recycling containers. Dispose of them in your refuse bin. If you live within a household affected by coronavirus, please follow the advice set out below.
  • Rinsing tins and jars.
  • Make more room in your recycling box and bag, by flattening cardboard containers, squashing cans and plastic bottles and replace bottle tops.
  • Also to minimise the risk of littering, fasten your recycling bags and use a green box cover.
  • Please remember to wash your hands before and after you have handled your bin and recycling containers.

What to do with waste if a household is affected by coronavirus

Cleaning and disposal of waste

When cleaning you should use your usual household products, like detergents and bleach, as these will be very effective at getting rid of the virus on surfaces. Clean frequently touched surfaces such as door handles, handrails, remote controls and table tops. This is particularly important if you have an older or vulnerable person in the house.

Personal waste (such as used tissues) and disposable cleaning cloths can be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. This should be put aside for at least 72 hours before being put in your usual external household waste bin.

Other household waste can be disposed of as normal.

For more information, go to

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