| Language and Accessibility

Latest News

[Return to Previous ]

Update on services

Published on 20 March 2020

Update on services

We are working closely with Cumbria Local Enterprise Partnership, Cumbria Chamber of Commerce, Cumbria Tourism and Carlisle Ambassadors to support local businesses.


NHS Test and Trace

Venues such as pubs, restaurants, hair salons and cinemas are now required by law to record contact details of their customers, visitors and staff in the latest move to stop the spread of coronavirus.

The NHS COVID-19 app launched on Thursday 24 September in England and Wales, including QR check-in at venues.

Designated businesses and organisations, including hospitality, close contact services and leisure venues, will also be legally required to log details of customers, visitors and staff for NHS Test and Trace.

Businesses are now required to display official NHS QR code posters so customers who have downloaded the new NHS COVID-19 app can use their smartphones to easily check-in.

Businesses can download the QR codes via a website - - to display as posters in premises.

Using the COVID-19 app, customers and visitors in England are now able to check-in on entry with their phone instead of filling out a check-in book or tool specific to a business. This will allow NHS Test and Trace to contact customers with public health advice should there be a COVID-19 outbreak.

Services included in the new legal requirements are:

  • Hospitality, including pubs, bars, restaurants and cafés.

  • Tourism and leisure, including gyms, swimming pools, hotels, museums, cinemas, zoos and theme parks.

  • Close contact services, including hairdressers *facilities provided by local authorities, including town halls and civic centres (for events), libraries and children’s centres.

For further details on the announcement please click here and for guidance on maintaining records of staff, customers and visitors to support NHS Test and Trace click here.

The government has also prepared a bank of resources. Click here to view these.

The full list of business settings is listed here.


Coronavirus (COVID-19): What has changed - 22 September

The government has announced further national measures to address rising cases of coronavirus in England.

Face Coverings

  • Customers in private hire vehicles and taxis must wear face coverings (this came into force on 23 September).
  • Customers in hospitality venues must wear face coverings, except when seated at a table to eat or drink. Staff in hospitality and retail will now also be required to wear face coverings (this came into force on 23 September).
  • People who are already exempt from the existing face covering obligations, such as because of an underlying health condition, will continue to be exempt from these new obligations.
  • Guidance stating that face coverings and visors should be worn in close contact services will now become law (this came into force on 23 September).
  • Staff working on public transport and taxi drivers will continue to be advised to wear face coverings.


  • Businesses selling food or drink (including cafes, bars, pubs and restaurants), social clubs, casinos, bowling alleys, amusement arcades (and other indoor leisure centres or facilities), funfairs, theme parks, adventure parks and activities, and bingo halls, must be closed between 10pm and 5am. This will include takeaways but delivery services can continue after 10pm (this came into force on 23 September).
  • In licensed premises, food and drink must be ordered from, and served at, a table.
  • Customers must eat and drink at a table in any premises selling food and drink to consume on site (this came into force on 23 September).
  • Businesses will need to display the official NHS QR code posters so that customers can ‘check-in’ at different premises using this option as an alternative to providing their contact details once the app is rolled out nationally (from 24 September).
  • Businesses and organisations will face stricter rules to make their premises COVID Secure (from 28 September):
    • A wider range of leisure and entertainment venues, services provided in community centres, and close contact services will be subject to the COVID-19 Secure requirements in law and fines of up to £10,000 for repeated breaches.
    • Employers must not knowingly require or encourage someone who is being required to self-isolate to come to work.
    • Businesses must remind people to wear face coverings where mandated.


Cumbria Business Survey

The 2020 Cumbria Business Survey has been commissioned by Cumbria County Council, all six District Councils, Cumbria Local Enterprise Partnership and Cumbria Chamber of Commerce, to secure reliable data on Cumbria’s economic performance.

The aim of the 2020 survey is to inform policy and planning for the coming months and years, and to assess how businesses are responding to and recovering from the impact of the COVID-19 pandemic.

BMG Research, which has worked extensively in Cumbria over the past 20 years, has been awarded the contract and will be interviewing 2,000 businesses across all sectors and areas of the county. This contact will be by telephone, with calls to businesses beginning during week commencing 21 September, with the intention being for all calls to be made by the end of October.


Funding support

For funding opportunities visit 

Open4Business is designed to support businesses locate relevant up to date funding opportunities. A link to the portal is on our business webpages.

The portal is updated regularly with new local, regional and national funding announcements and can be easily searched by businesses on the basis of their industry, region and business size. The portal then provides information on how to apply for funding and contact funders directly. To search for grants, the business will first need to register on the Open4Business website.

The government’s ‘support finder’ tool helps businesses and self-employed people across the UK to quickly and easily determine what financial support is available to them during the coronavirus pandemic. The link is here.


Government guidance 

MHCLG has published guidance on the re-opening of businesses and venues.

Working safely during coronavirus

Legionnaires’ warning: Businesses planning to reopen are being warned by the Chartered Institute of Environmental Health that hot and cold water systems left inactive for several weeks can increase the risk of Legionnaire’s disease. It has urged businesses to carry out safety checks before reopening. CIEH has published a six-page document, Legionnaires’ disease: lockdown risks and reopening safelywhich can be downloaded here. Additional guidance is available here.


Other support available:

HMRC have additional helplines, including one set up to support businesses and self-employed people concerned about not being able to pay their tax due to coronavirus on 0800 0159 559. You can find more details about contacting HMRC online.

  • HM Revenue & Custom’s Tax Helpline helps businesses concerned about paying their tax due to Coronavirus. The number is 0800 0159 559.
  • Companies House has produced guidance if Coronavirus has affected your company and you need more time to file your accounts.  
  • ACAS has published information for employees and employers, including simple steps to help protect the health and safety of staff. 
  • Go to the British Chambers of Commerce’s site  for advice on preparing for and responding to Coronavirus.
  • The Business Growth Hub has a suite of resources  including 10 steps to take now, a series of webinars, and guidance on keeping your business operating and managing cashflow.
  • Cumbria Chamber of Commerce has created a range of resources (toolkits, webinars, links, one-to-one professional advice) that's being constantly updated. It can be found at its Coronavirus: What businesses need to know page 
  • The Chamber has a scheme called Chamber Connect, which brings together those available for work in the current situation with those businesses looking for staff.

There is also support for businesses from other organisations. Find out more here.

Many businesses have been asking how they can support with the response to Coronavirus. You can find more information and a form to get in touch here.


Comments (0)Number of views (12714)

Categories: News, Residents, Council, Business, Breaking news



Theme picker

«October 2020»

Search Archive

This A to Z of services list provides links to service pages alphabetically