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Sunday , April , 30 2017
Pay By Phone

Pay to park on your mobile phone with PayByPhone - the quick and easy way to pay.

PayByPhone is a quick and secure way to pay for parking. Instead of having to find the right change for a pay and display machine, you can simply use your mobile phone to pay and the parking fee is charged to your credit or debit card.

No longer having to queue at a pay and display machine, you can pay for your parking session using your phone from your car.

You can also choose to receive reminder texts so that you always know when your parking session is about to end. You no longer need to hurry back to your vehicle as you can use your mobile phone to add more parking time from wherever you are.

To use the service you need to register your vehicle and payment card details (external link). You only need to do this once and then you can use PaybyPhone whenever you need to pay for parking. There are five ways to use the service.

How to use PayByPhone

There are five ways that you can use PaybyPhone whenever you need to pay for parking.

Mobile web:
Apps: Search your app store for PayByPhone.
Call: 03304 007 275
Text: 65565

What are the benefits?

  • Register once and you can use the service to pay for future parking sessions.
  • There is no need to find change for parking machines.
  • It’s quick and easy to use.
  • Simple, secure payment - from the comfort and safety of your vehicle.
  • You can choose to receive text messages when your parking is about to expire.
  • You can extend your parking without returning to your car.
  • Smartphone users can use an App or use the Mobile web.

Where can I park

Coaches - Designated coach bays can be found at Castle car park.

Caravans - Designated caravan bays can be found at Castle car park.

Minibuses - parking is available in Castle car park or the Sands car park.

Campervans and Motorhomes - parking is available in Castle car park.

HGVs - parking is not permitted in any of our car parks.

How do I apply for residents/visitor parking permits?

Residents Parking Permits are now dealt by Cumbria County Council. For more information please follow this link: Resident Parking Permits

  • Can I park for free in a Carlisle City Council Pay & Display Car Park and how long can I stay?
    Parking is free for up to 3 hours for disabled badge holders in any Carlisle City Council Car Park. Please note Marks & Spencer’s car park is a 2 hour maximum stay.
  • Where Can I Park in a Carlisle City Council Pay & Display Car Park?
    A blue badge holder may park in a ‘designated disabled bay’ or a ‘general parking bay’. Please occupy designated disabled bays before using general parking bays.
  • What must I display when parking in a Carlisle City Council Car Park?
    Two things:
    1. A valid disabled badge must be clearly displayed showing the expiry date, serial number and issuing authority.
    2. A clock disc or parking clock displaying your time of arrival. A note stating your time of arrival is also acceptable.
  • I’ve had 3 hours free parking in a Carlisle City Council Pay & Display Car Park; can I move to a different parking bay and have another 3 hours in the same car park?
    3 hour’s free parking applies to the entire car park and not an individual bay, you may not return to the same car park that day; although you can relocate to another car park.
  • Can I park for longer than 3 hours in a Carlisle City Council Pay & Display Car Park?
    Yes. For stays of over 3 hours, normal charges apply.
  • Can I park for 3 hours in a Carlisle City Council Disc Controlled or Limited Waiting Car Park?
    No. A blue badge holder must adhere to the time restrictions as indicated on signs or information boards, there are no exemptions for blue badge holders. This applies to Back Corporation Road Car Park and Church Street Car Park in Stanwix.
  • Can I park on Double Yellow Lines in a Car Park?
    No. Double Yellow Lines indicate a restricted area within a car park. Vehicles must be parked wholly within a marked bay or space.
  • Can I park across 2 bays with a Disabled Badge?
    No. Not without purchasing an additional pay and display ticket

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