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Saturday , November , 27 2021
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What is consultation and why do we need to consult?

Consultation is about asking what people think and feeding back what will happen as a result.

Consultation with service users is important to us, as it is the best way to find out if our services are meeting your needs. This information can then be used to improve the services for you by shaping future policy and feeding into our decision making.

We consult on:

  • What you think about proposals or policy?
  • What you would like from our services?
  • How satisfied you are with our services?
  • What we could do to improve our services?

How do we consult?

We consult our customers throughout the year on our services. It is really important for us to know what our customers think because it helps us to shape the services to suit you.

If you require any further information please contact the Policy and Communications Team at the Civic Centre on 01228 817258 or via email at [email protected]

Current consultations

Local Cycling and Walking Infrastructure Plans consultation

Cumbria County Council in partnership with Cumbria Local Enterprise Partnership (CLEP) and Cumbria's six district councils are developing a series of Local Cycling and Walking Infrastructure Plans (LCWIPs) for urban areas across Cumbria.

A public consultation seeking views on the LCWIPs for the areas of Carlisle, Barrow-in-Furness and Kendal is now live and will continue for three weeks up to Friday 26 November 2021. This is a follow-up to the initial consultation undertaken in May 2021 and will provide a final opportunity to comment on the proposals prior to finalising the LCWIPs for each area.


Paper copies of the consultation document, plans and questionnaire for each area are also available at selected distribution points. For Carlisle, copies will be available from 11 November 2021.

In addition, displays and live events have been arranged to support the consultation in each area. Officers will be available at the live events to take questions on the proposals. Please check opening hours before visiting the locations listed.

  • A display will be in place for the duration of the consultation at Carlisle Library in The Lanes. 
  • A live event at Carlisle Library will be hosted on Thursday 18 November between 12pm and 5:30pm. 

Further details of our supporting displays and live events are also provided on the website and on the attached flyers.

For more information on the LCWIPs and to view copies of the consultation materials please visit

Service User Satisfaction 2021/22

For a chance to win a £50 One4All gift card please complete our annual customer satisfaction survey via this link.

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