Sunday , June , 13 2021
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Frequently Asked Questions

If you cannot find the information you want in our service pages, you may be able to find it on this main FAQ page.
After looking at the statistics of how users browse our site we have now focused on the most used services as priority, many hundreds of information pages on our site that were accessed rarely or sometimes not at all have now been removed to de-clutter and make our site easier to use.

However we still accept that some information is desirable to help our users better understand aspects of how Carlisle City Council services work, so we provide FAQ lists on most our section landing pages.
All FAQs including any FAQ that does not fit in any of our our site sections are accessible here in the master FAQ page.

Master FAQ ( select a category or search for answers )

Get some housing advice

We provide housing advice for people who own or rent their home or are looking for somewhere to live. Free advice is available about a wide range of issues.

General advice

  • How to rent a home from local housing associations
  • Up to date housing market information about Carlisle's main housing markets
  • Affordable warmth advice
  • A housing strategy to make sure as many people as possible can find a decent home in Carlisle
  • Affordable housing for local communities
  • Contact details for private rented housing letting agents
  • Homelessness what to do if you have nowhere to live or risk losing the home you have
  • How to protect your mortgage against loss of income
  • House condition complaints
  • Housing Health and Safety Rating System (HHSRS)
  • Houses in multiple occupation (HMOs)
  • Disabled adaptations
  • Redress Scheme for Letting Agents and Property Managers

For housing advice, please contact:
01228 817000

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This A to Z of services list provides links to service pages alphabetically