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Frequently Asked Questions

If you cannot find the information you want in our service pages, you may be able to find it on this main FAQ page.
After looking at the statistics of how users browse our site we have now focused on the most used services as priority, many hundreds of information pages on our site that were accessed rarely or sometimes not at all have now been removed to de-clutter and make our site easier to use.

However we still accept that some information is desirable to help our users better understand aspects of how Carlisle City Council services work, so we provide FAQ lists on most our section landing pages.
All FAQs including any FAQ that does not fit in any of our our site sections are accessible here in the master FAQ page.

Master FAQ ( select a category or search for answers )

Paying for private rented accommodation

If you are planning to rent a private property, check that you can afford to pay the rent. Don't forget that you will also have to pay the Council Tax and bills such as electricity, gas and water.

If you are claiming benefits or you are on a low income, you will probably get housing benefit to help you pay your rent. Before you take on a tenancy and claim housing benefit, you can ask Carlisle City Council’s housing benefit department for a

pre-tenancy determination. This will give you the rent figure which will be used to work out your housing benefit. However, the pre- tenancy determination does not guarantee that you will get housing benefit or tell you the amount you will get. Remember that your housing benefit can be reduced for a number of reasons, such as the rent being above the normal market rents or the property being too large for your needs.

You can get a claim form for housing benefit and pre-tenancy determination from the Customer Contact Centre at Carlisle City Council, Civic Centre, or by calling 01228 817200.

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This A to Z of services list provides links to service pages alphabetically