Wednesday , June , 16 2021
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Frequently Asked Questions

If you cannot find the information you want in our service pages, you may be able to find it on this main FAQ page.
After looking at the statistics of how users browse our site we have now focused on the most used services as priority, many hundreds of information pages on our site that were accessed rarely or sometimes not at all have now been removed to de-clutter and make our site easier to use.

However we still accept that some information is desirable to help our users better understand aspects of how Carlisle City Council services work, so we provide FAQ lists on most our section landing pages.
All FAQs including any FAQ that does not fit in any of our our site sections are accessible here in the master FAQ page.

Master FAQ ( select a category or search for answers )

Advice Agencies

Civic Centre

Tel: 01228 817000

Outside of office hours (emergency contact only) – 01228 511061

Benefits Advice Agency

Tel: 01228 625250

Cumbria Law Centre
8 Spencer Street

Tel: 01228 515129

Citizens Advice Bureau
5&6 Old Post Office Court

Advice Line: 01228 633900
Appointments: 01228 633909

10 Kent Street

Tel: 0844 5151945 or Shelterline Tel: 0808 800444 (freephone number)

A direct access housing information service is available at the Customer Contact Centre in the Civic Centre.  A member of staff will be available Monday to Friday, 9.30 a.m. to 12 noon and 1.30 p.m. to 4.00 p.m. (except bank holidays).  Tenancy guide booklets are also available at the Civic Centre.  They explain the difference between Assured and Assured Shorthold Tenancies, Licence Agreements and your rights as a tenant or landlord.

Please call into the Customer Contact Centre or telephone 01228 817499.

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This A to Z of services list provides links to service pages alphabetically