Monday , June , 14 2021
| Language and Accessibility

Frequently Asked Questions

If you cannot find the information you want in our service pages, you may be able to find it on this main FAQ page.
After looking at the statistics of how users browse our site we have now focused on the most used services as priority, many hundreds of information pages on our site that were accessed rarely or sometimes not at all have now been removed to de-clutter and make our site easier to use.

However we still accept that some information is desirable to help our users better understand aspects of how Carlisle City Council services work, so we provide FAQ lists on most our section landing pages.
All FAQs including any FAQ that does not fit in any of our our site sections are accessible here in the master FAQ page.

Master FAQ ( select a category or search for answers )

Are you entitled to claim Council Tax Reduction?

Council Tax Reduction helps people on low income to pay their Council Tax bill. It is assessed by comparing your household, any other adults living with you and your personal circumstances with your income.

It does not matter if you already get a discount on your Council Tax, for example: if you live alone.

Only the person liable for paying the Council Tax can apply for benefit.

There are 2 types of Council Tax Reductions:

Main Council Tax Reduction - this is similar to Housing Benefit and will depend on your income, savings and other circumstances; and

Second Adult Rebate - this helps if you share your home with one or more adults. To qualify, the person living with you must:

  • Be 18 or over
  • Not pay you rent
  • Not be your partner or husband or wife; and
  • Not be jointly responsible for paying Council Tax

Second Adult Rebate will be based on the other person's circumstances so your income and savings will not affect Second Adult Rebate.

If you are entitled to both Council Tax Reduction and Second Adult Rebate, we will pay you the higher amount.

Image for search button

This A to Z of services list provides links to service pages alphabetically